Intelligent virtual agents that actually work for you
Provide your customers with fast, friendly self-service across voice, chat, SMS, and digital channels, powered by conversational AI and Acepeak’s global carrier-grade network for enhanced communication and service.
AI-powered self-service across voice & digital
24/7 Instant Support
Instant, 24/7 help. IVA manages routine questions, letting agents handle cases.
Use Acepeak IVA or your own
Deploy Acepeak’s IVA in minutes or integrate your existing AI via open APIs and SIP/HTTP.
Actionable performance insights
Track deflection, completion, and drop-offs via real-time dashboards to refine journeys.
Built to keep getting better
Virtual agents improve routing, recognition, and responses with minimal upkeep.
Create effortless experiences with conversational AI
Streamline the customer journey from the first touch
Help customers on any channel
Offer self-service on voice IVR, website widgets, in-app chat, SMS, WhatsApp, and other channels connected to Acepeak.
Automate common requests
Let IVA handle FAQs, balances, orders, account updates, PIN resets, booking changes, and more before they reach a live agent.
Conversations that feel human
Acepeak’s AI understands natural language, intent, and context, eliminating rigid “press 1, press 2” menus unless desired.
Seamless handoff to agents
When escalation is needed, the IVA passes full context, transcript, and intent to the agent so customers never repeat themselves.
Configure intelligent virtual agents without heavy coding
Launch flows in minutes
Use a drag-and-drop designer to create call and chat flows for support, billing, sales, and other customer interactions.
Train with content you already have
Feed your IVA your FAQs, help articles, playbooks, and knowledge base content to auto-generate Q&A responses.
Use templates for key industries
Call centers, BPOs, SaaS, subscription businesses, healthcare, finance, legal, and logistics services.
Analytics built-in from day one
Track intent volume, containment rates, customer satisfaction, and channel performance from a single Acepeak dashboard.
Offer instant support while lowering service costs
Boost satisfaction and FCR
Shorter queues, fewer transfers, and faster answers translate into higher first-contact resolution and happier customers.
Lower cost per interaction
Deflect routine queries and repetitive tasks to IVA so your human agents handle fewer but higher-value conversations.
Endless use cases, one platform
Authentication, caller ID, order tracking, appointments, troubleshooting, FAQs, surveys, and lead qualification/routing.
Scale without adding headcount
Spikes in demand, seasonal peaks, and marketing-driven traffic are absorbed by your virtual agents without overwhelming your live team.
Acepeak Contact Center & Automation
Acepeak OmniCX (Omnichannel)
Manage voice, SMS, chat, social, and web messaging in one unified platform.
Acepeak Outbound CX
Run targeted outbound campaigns with smart dialers and scripting.
Acepeak AI Assist
Give agents real-time guidance, suggestions and knowledge during calls.
Acepeak Team Chat
Stay aligned with instant chat, file sharing, and integrated workflows.
How to set up an intelligent virtual agent with Acepeak
Configure in the admin portal
Create your IVA from the Acepeak admin console with guided setup for intents, channels, and routing rules.
Connect your knowledge
Link your help center, FAQs, CRM, and internal documentation so IVA can answer with brand-accurate, up-to-date information.
Integrate across channels
Activate your IVA on voice (SIP/IVR), webchat, in-app messaging, SMS, WhatsApp, and other digital channels.
Monitor, optimize, and scale
Review dashboards, refine flows, test variants, and expand automation across more use cases as your confidence grows.
AI That Unites Your Business Communications
Experience how Acepeak’s intelligent virtual agents, built on a global UCaaS and wholesale voice platform, can transform your self-service and support operations.
