# Acepeak > Acepeak is an AI-first unified communications and contact center platform: cloud phone (AceEX), AI contact center (AceCX), and an AI Receptionist that answers calls 24/7. One platform, one invoice, a Tier-1 voice network. Acepeak combines a business phone system, an AI-powered contact center, and an always-on AI receptionist on a single Tier-1 carrier network. The product surface is organized into three families — AceEX (cloud phone, SMS, video, team chat, fax, website chatbot), AceCX (omnichannel inbox, agent assist, supervisor assist, interaction analytics, outbound dialer), and Acepeak AI (AI receptionist and assistants). Pricing is per-user with annual billing. Compare pages cover the major UCaaS and CCaaS alternatives. ## Products - [AceEX — Cloud Phone Platform](https://www.acepeak.com/products/aceex/): Business phone system, SMS/MMS, video meetings, team chat, online fax, and website chatbot on one cloud-native platform. - [AceCX — AI Contact Center](https://www.acepeak.com/products/acecx/): Omnichannel inbox, agent assist, supervisor assist, interaction analytics, outbound dialer, and enterprise contact-center features. - [Acepeak AI](https://www.acepeak.com/products/ai/): The AI surface across the platform — receptionist, assistants, and AI-augmented agent workflows. - [AI Receptionist](https://www.acepeak.com/products/ai/ai-receptionist/): A 24/7 AI receptionist that answers calls in under two rings, books appointments, qualifies leads, and routes intelligently. - [Phone System](https://www.acepeak.com/products/aceex/phone-system/): Business phone system features — extensions, IVR, call routing, voicemail, conferencing. - [SMS & MMS](https://www.acepeak.com/products/aceex/sms-mms/): Two-way business texting and MMS with shared inboxes and 10DLC registration. - [Video Meetings](https://www.acepeak.com/products/aceex/video-meetings/): HD video conferencing built into the same app as voice and chat. - [Team Chat](https://www.acepeak.com/products/aceex/team-chat/): Channels, DMs, and threads alongside voice and video. - [Online Fax](https://www.acepeak.com/products/aceex/online-fax/): Send and receive fax over IP from the web. - [Website Chatbot](https://www.acepeak.com/products/aceex/website-chatbot/): AI chatbot that deflects FAQs and qualifies leads across web, WhatsApp, and Messenger. - [Customer Engagement](https://www.acepeak.com/products/aceex/customer-engagement/): Unified inbox for WhatsApp, Instagram, Messenger, Telegram, and X. - [Personal AI](https://www.acepeak.com/products/aceex/personal-ai/): Personal AI assistant for each user across the platform. - [Business Phone](https://www.acepeak.com/products/aceex/business-phone/): Multi-line cloud business phone with mobile, desktop, and deskphone clients. - [Omnichannel Inbox](https://www.acepeak.com/products/acecx/omnichannel/): Voice, SMS, chat, email, and social in one agent workspace. - [Agent Assist](https://www.acepeak.com/products/acecx/agent-assist/): Real-time AI suggestions, summaries, and knowledge-base lookup for agents. - [Supervisor Assist](https://www.acepeak.com/products/acecx/supervisor-assist/): Live monitoring, whisper, barge, and AI coaching for supervisors. - [Interaction Analytics](https://www.acepeak.com/products/acecx/interaction-analytics/): Conversation analytics, sentiment, and topic detection across every call and chat. - [Outbound Dialer](https://www.acepeak.com/products/acecx/outbound-dialer/): Preview, progressive, and predictive dialing modes with compliance guardrails. - [Enterprise Contact Center](https://www.acepeak.com/products/acecx/enterprise/): Enterprise-grade contact center with SSO, SCIM, audit, and global routing. ## Features - [AI Sentiment](https://www.acepeak.com/features/ai-sentiment/): Real-time customer sentiment scoring on every interaction. - [Conversation Intelligence](https://www.acepeak.com/features/conversation-intelligence/): Transcripts, summaries, topics, and trend analysis across all calls. - [Call Recording](https://www.acepeak.com/features/call-recording/): Compliant call recording with consent flows and retention controls. - [Supervisor Tools](https://www.acepeak.com/features/supervisor-tools/): Live monitor, whisper, barge, and snoop. - [Toll-Free Numbers](https://www.acepeak.com/features/toll-free-numbers/): Toll-free coverage in the US, Canada, UK, and 100+ countries. - [Auto Attendant](https://www.acepeak.com/features/auto-attendant/): Multi-level IVR with AI routing. ## Solutions - [Healthcare](https://www.acepeak.com/solutions/healthcare/): HIPAA-aware voice and contact-center for clinics, hospitals, and telehealth. - [Finance](https://www.acepeak.com/solutions/finance/): Compliant communications for banks, lenders, and fintech. - [Retail & eCom](https://www.acepeak.com/solutions/retail/): Order-status calls, returns, and omnichannel CX for retailers. - [SaaS & Tech](https://www.acepeak.com/solutions/saas/): Outbound, support, and AI assistants for software companies. - [Logistics](https://www.acepeak.com/solutions/logistics/): Dispatch, driver, and customer communication for logistics and last-mile. - [Sales Teams](https://www.acepeak.com/solutions/sales-teams/): Power dialer, AI coaching, and CRM-native workflows for outbound sales. - [Support Teams](https://www.acepeak.com/solutions/support-teams/): Omnichannel support inbox with AI assist. - [Remote Teams](https://www.acepeak.com/solutions/remote-teams/): A single app for distributed workforces — voice, video, chat, and AI. - [Enterprise IT](https://www.acepeak.com/solutions/enterprise-it/): SSO, SCIM, audit logs, and global voice routing for enterprise IT. - [SMB](https://www.acepeak.com/solutions/smb/): Small business phone system with voice, SMS, and a 24/7 AI receptionist. ## Compare - [Compare hub](https://www.acepeak.com/compare/): UCaaS and CCaaS alternative comparisons. - [vs RingCentral](https://www.acepeak.com/compare/vs-ringcentral/) - [vs Nextiva](https://www.acepeak.com/compare/vs-nextiva/) - [vs Dialpad](https://www.acepeak.com/compare/vs-dialpad/) - [vs 8x8](https://www.acepeak.com/compare/vs-8x8/) - [vs Vonage](https://www.acepeak.com/compare/vs-vonage/) - [vs Five9](https://www.acepeak.com/compare/vs-five9/) - [vs Genesys](https://www.acepeak.com/compare/vs-genesys/) - [vs OpenPhone](https://www.acepeak.com/compare/vs-openphone/) - [vs CallHippo](https://www.acepeak.com/compare/vs-callhippo/) ## Integrations - [HubSpot](https://www.acepeak.com/integrations/hubspot/) - [Zoho](https://www.acepeak.com/integrations/zoho/) ## Pricing & Trust - [Pricing](https://www.acepeak.com/pricing/): Per-user plans with annual billing. - [Security](https://www.acepeak.com/security/): Encryption, SSO, SCIM, audit, and compliance posture. - [Docs](https://www.acepeak.com/docs/): Product documentation. - [API](https://www.acepeak.com/api/): Developer API reference. - [Status](https://www.acepeak.com/status/): Live platform status. ## Company - [About](https://www.acepeak.com/about/) - [Contact](https://www.acepeak.com/contact/) - [Blog](https://www.acepeak.com/blog/) - [Privacy](https://www.acepeak.com/privacy/) - [Terms](https://www.acepeak.com/terms/)