ACX | AI Agent Assist
Empower your agents with real-time AI guidance
Give every agent an AI copilot that surfaces the right answers, suggests next steps, and keeps conversations fast, accurate, and stress-free directly inside your Acepeak contact center
Empower Customer Support with Acepeak AI Agent Assist
Centralize Knowledge
Unify existing content into a live, AI-searchable knowledge hub for immediate access.
Deliver Instant Answers
Automatically suggest answers, workflows, and next steps during live customer conversations.
Resolve issues faster
Give agents instant guidance without needing to search across multiple tabs.
Raise Interaction Quality
Boost first-contact resolution using best practices and existing content.
See Acepeak AI Agent
Assist in action
Explore how live AI Virtual Assistant guidance helps agents respond faster, stay confident, and keep customers happy without adding complexity.
Happy agents, happier customers
Improve performance at every stage of the interaction with real-time agent assistance, including Video Call Online.
Get started quickly no heavy setup
Go live in days, not months
Connect your existing content sources (website, knowledge base, ticketing system, CRM, internal docs) and let Acepeak AI do the rest.
Use multiple content types
Pull answers from articles, FAQs, PDFs, call transcripts, SOPs, and internal wikis. AI surfaces the most relevant information in context.
Tailor knowledge per queue or team
Assign different content sets for support, sales, billing, technical, or partner queues so each agent sees what’s most useful for their role.
Give every agent an AI coach on live conversations
Solve issues with confidence
AI instantly suggests solutions and next steps during interactions, helping agents respond confidently and sound like true experts.
Reduce average handle time
Cut down on one moment while I check by serving agents pre-drafted responses and knowledge snippets as they talk.
Increase first-contact resolution
Ensure agents provide consistent, accurate answers on the first attempt, eliminating guesswork and reducing repeated escalations.
Lower escalations and transfers
Supervisors intervene only when necessary, while AI guidance empowers agents to manage more complex scenarios independently.
Deliver faster service and boost CSAT at scale
Shorten training and onboarding
New agents onboard faster with real-time agent assistance on every interaction, reducing dependency on long training cycles.
Support agent well-being
Reduce cognitive load and burnout by letting AI handle the heavy lifting of searching, remembering, and cross-referencing.
Delight your customers
Fewer transfers, shorter holds, and more accurate responses mean better experiences and higher loyalty.
Proven impact for high-volume teams
Acepeak AI Agent Assist is designed for:
- Contact centers handling global voice and messaging
- MSPs and resellers supporting multiple brands or clients
- Enterprises with complex products and documentation
- High-growth SaaS and BPO teams scaling fast
Expect measurable improvements in:
- Average Handle Time (AHT)
- First Contact Resolution (FCR)
- Agent ramp-up time
- Customer satisfaction (CSAT)
Explore Acepeak’s complete contact center AI suite
Acepeak Business SMS
Secure, reliable business SMS for alerts, updates, and customer engagement at scale, along with Video Call Online capabilities.
Acepeak Team Chat
Stay perfectly aligned with instant chat, seamless file sharing, and fully integrated team workflows daily.
Intelligent Virtual Agents (IVA)
Effortlessly deflect routine queries using AI-powered bots seamlessly integrated into Acepeak’s intelligent routing system.
AI Omnichannel
Unify AI-driven assistance and advanced analytics seamlessly across voice, SMS, WhatsApp, webchat, and social channels
AI Outbound CX
Support outreach, campaigns, and collections with AI-augmented scripting and actionable insights.
Resources
Product Brief
Acepeak AI Agent Assist provides real-time guidance, transforming support into faster, smarter experiences.
Integration Guide
Seamlessly connect Acepeak AI with your CRM and ticketing systems for streamlined operations
Create effortless customer experiences with Acepeak
Discover how AI-driven assistance, powered by a global carrier-grade platform, can completely transform your support operations, enhancing efficiency, responsiveness, and overall customer satisfaction across all channels.
