Acepeak Progressive Dialer: Automatic Phone Call Dialer
Unlock unprecedented efficiency. Cut down on idle dialing time and give your agents more freedom to sell, learn, and collect.
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Connect to more customers and prospects
Increase your connection efficiencies by optimizing every second of your agent’s talk time. Acepeak’s Auto Dialer progressive call dialer prioritizes the pace at which your campaign or database is dialed based on real-time agent availability and recent abandonment rates.
With this call center software feature, your agents are only connected to calls when there is a live contact on the line—no answering machines, disconnected numbers, or busy signals. As a crucial feature within a sales dialer system, the progressive dialer ensures that agents engage only with live prospects, eliminating wasted time.
How does outbound progressive dialer software work?
ELEVATE THE AGENT EXPERIENCE
Arm agents with the information, tools, and guidance they need to own every moment.
Keep agents well-informed
Provide quick customer info access with seamless desktop and app syncing.
Focus on customers, not tech
Use an intuitive UI that removes friction and improves user experience.
Smooth out the sales process
Deploy guided engagement flows that automatically adapt to each customer interaction.
COACHING AND ANALYTICS
Never stop improving the way your business wins—and serves—customers.
Boost agent performance
Enable real-time coaching with Monitor, Chat Suggestions, and Barge-in features.
Understand where help is needed
Get at-a-glance visibility with live reporting dashboards that analyze agent success metrics.
Improve quality assurance
Create closed feedback loops using readily available call recordings.
MAXIMIZE OUTPUT & OPERATIONAL EFFICIENCY
Give agents the power to get more done.
Make stronger connections
Automated dialers and background blending boost productivity by connecting to live prospects.
Count on 99.99% availability
Rely on dependable connections that never leave agents or customers hanging.
Tailor campaigns to your goals
Leverage rule-setting and data integration to control who, when, and how often you call.
BUILT FOR TRUST
Create trust and promote positive customer engagements.
Mind regulations as you go
Ensure security with Safe Dial, featuring TCPA compliance and time-zone awareness.
Respect your customers
Seamlessly integrate DNC lists, allowing opt-outs and keeping agents informed.
Encourage call-backs
Ensure 24/7 reachability with callback numbers, IVR, intelligent blending, and inbound routing.
What is a progressive dialer?
Progressive dialing simply refers to the process of connecting agents to a “live” person. This call center software feature lets the auto dialer run through the company contact list until it reaches a person who is actually available to talk.
This automatic telephone dialing system will disregard telephone numbers that connect to answering machines, come up as busy, or are simply disconnected. This way, agents no longer have to manually dial telephone numbers, leading to a massive increase in connection efficiency while optimizing your agent’s actual talk time.
What is the difference between predictive dialers vs. progressive dialers?
Automatic dialing phone systems have become essential to any contact center setup that aims for increased agent productivity and efficiency. This is why service providers like Acepeak offer several auto-dialing solutions that take your business size and organizational needs into account. This includes options like preview dialer, predictive dialer, and progressive dialer functions.
However, with several automated dialing options available, there is often confusion over the similarities. This is particularly true when comparing predictive dialers and progressive dialers for contact centers.
Both progressive and predictive outbound dialers scan your contacts database looking for a live person before allowing the automatic call distribution (ACD) feature to connect the agent. This helps staff avoid dead-ends like voicemail, busy lines, and disconnected numbers. That, however, is where the similarities end.
Unlike predictive dialers, where the goal is to reach as many customers as possible in the quickest way possible, the goal of progressive dialer software is to strike a balance between automatically dialing phone numbers and agent availability. Instead of blasting numbers to find every live person, progressive call dialers will pause when there are no agents free to take the call. It resumes once an agent is available, which makes for better overall call management.
When do you use a progressive dialer instead of predictive dialers for your contact center?
Predictive dialers are constantly hunting for a live person to answer the call. The call routing system automatically connects the call to the next available agent once a human is reached. Predictive dialing is excellent for large outbound contact center teams running proactive campaigns for sales, telemarketing, market research, and debt collection where agent availability is rarely an issue.
However, for small and mid-sized businesses that do not have enough agents to keep up with the speed of a predictive dialer, progressive phone dialing presents a much better option. Instead of agents struggling to keep up with the automatic dialer, the system works the other way around.
This automatic dialer only starts dialing numbers again when an agent becomes available. This ensures that when an outbound call reaches a live person, there is actually a connected agent ready for engagement.
This auto-dialing technique is considered the perfect middle ground between relying on predictive auto dialers and manually dialing phone numbers. It is still an automatic dialer because it removes the manual work for the agent (via VoIP phone or otherwise), but it respects the availability of the agent before dialing.
As a result, contact rates may not be as high volume as with predictive dialers; but when you look at call analytics, there are significantly fewer dropped or abandoned calls caused by no call center agents being available to take them.
