Your Five9 alternative, one bill, one stack.
The Five9 alternative that bundles UC + CC + AI on one bill — phone, video, dialers, and contact center in one license at UCaaS-tier per-seat pricing, instead of paying $149+ per agent for CC plus a separate UCaaS contract for everyone else.
- Enterprise plan · 50 seats50 × $25.99
- Phone + Video + AIincluded
- Predictive dialer + CCincluded
- Five9 Premium · 50 agents50 × $169
- UCaaS for non-agents50 × $25
- IVA / AI add-on+ $750
Tied on CC. Way ahead on UC and per-seat cost.
Five9 is mature and proven on contact center. Acepeak matches it on dialers and routing, then adds UCaaS phone, video, and team chat in the same license — at a fraction of the per-seat cost.
~85% lower per agent — and includes UCaaS.
Five9 is priced as a CC point solution. Acepeak Enterprise is priced as UCaaS — phone + video + chat are bundled before the dialers even kick in.
The complete side-by-side.
What Five9 won't bundle.
UCaaS phone in the same license
Five9 is CC-only — non-agent staff still need a UCaaS subscription elsewhere. Acepeak Enterprise ships phone, video, and team chat for everyone in your company under one $25.99 line item, no second contract.
AI on every plan, no add-ons
Five9 IVA, Co-pilot, and AI Insights are paid add-ons or pro-services projects. Acepeak ships an AI receptionist, AI chatbot, transcription, sentiment, AI Writer, and RAG training in the standard plans.
Days, not quarters, to deploy
Five9 averages 8–12 weeks for a full enterprise rollout. Acepeak self-serves in under 5 minutes — a 50-agent team is typically taking live calls within the same business day.
When to choose which.
- Your CC sits inside a wider company that also needs UC phone, video, and chat
- Per-agent economics matter — $25.99 vs $169 compounds at 50+ agents
- You want one bill, one vendor, and one admin console
- AI is core to your roadmap — not a $20–30/agent add-on
- You run multiple brands or business units from one team
- Time-to-live in days, not quarters, is non-negotiable
- You're a 1,000+ agent pure CC operation with no UC needs at all
- Genesys-class workforce optimization (WFM, QA, gamification) is the deciding criterion
- Specific Five9 IVA workflows are already in production and would cost more to migrate than to keep
- Five9 has unique carrier or geography certifications you depend on
For mid-market and most enterprise CC teams that also have UC needs, the ~85% per-agent saving plus single-vendor admin tends to win the bake-off.
Switching from Five9 takes ~2 weeks. Calls and queues never drop.
Free port. Dual-routing during cutover. We map your existing Five9 IVR trees, queue logic, dispositions, and CRM hooks so reporting continuity is unbroken from day one.
Common questions, answered.
Five9 charges $149+ per agent and you still need a separate UCaaS for non-agents. Acepeak Enterprise bundles UC + CC + AI on one bill at $25.99 per user — same dialer suite, dramatically lower TCO, deployed in days not quarters.
Switch to the Five9 alternative. In your own pilot.
24/7 support included. Numbers ported from any carrier worldwide.