Voice
- Inbound calls99.99%
- Outbound calls99.99%
- SIP trunking99.99%
- Toll-free routing99.99%
Live status
All systems · operational
All systems operational.
Last checked 30 seconds ago. Average uptime over the last 90 days: 99.99% across the platform.
By service
Component health.
Messaging
- SMS (US 10DLC)99.98%
- MMS99.97%
- Toll-free SMS99.99%
Video
- HD video meetings99.98%
- Recording99.99%
AI surfaces
- AI Receptionist99.97%
- AI Agent Assist99.99%
- Interaction Analytics99.99%
Platform
- Admin dashboard99.99%
- End-user app (web, desktop, mobile)99.99%
Developer surfaces
- REST API99.99%
- Webhooks99.98%
- OAuth & SSO99.99%
By region
Regional health.
Acepeak runs from points of presence on five continents. Each region carries voice, messaging, video, and API traffic independently — when one region degrades, the others keep running.
- USA East (Ashburn)Operational
- USA West (Los Angeles)Operational
- Europe (Frankfurt, London)Operational
- APAC (Singapore, Sydney)Operational
- LATAM (São Paulo)Operational
90-day history
Uptime over the last 90 days.
Each cell shows daily health for one service. Green is operational, amber is degraded, red is an outage. Hover any day to see how long the incident lasted and to read the post-mortem.
99.99%avg · 90 days
Feb
Mar
Apr
May
Uptime
Voice
Messaging
Video
AI surfaces
Platform
Developer surfaces
OperationalDegradedOutage
Hover any cell for incident detailRecent incidents
Past incidents.
Every incident gets a public post-mortem within five business days, with a clear timeline, root cause, and what changed to prevent it happening again.
Scheduled maintenance
No maintenance scheduled.
When we plan maintenance, we post the window at least seven days in advance. Subscribers are emailed 24 hours and one hour before the window starts.
Stay in the loop
Get notified before customers do.
Subscribe by email, RSS, Slack, or webhook — and decide which services and regions you want to hear about. Notifications fire on incident open, status change, and resolution.
SLA
99.99% uptime— backed by contract.
Acepeak operates with a 99.99% uptime target across UCaaS services. Status-page numbers are based on real-time monitoring and may differ slightly from official SLA reporting, which is calculated monthly per the contract.
Need help?
Talk to the team.
Open a support ticket, browse the docs, or talk to sales. Whatever you need, someone’s on shift.