Solution · Customer Support

Your support teams, where customers already are.

Q: Does the AI receptionist handle tier-1?

Yes for common questions. Escalates to humans with full context on anything complex, 24/7.

Q: Does Zendesk integrate?

Yes. Native bi-directional sync with Zendesk, Freshdesk, and HubSpot Service — the ticket lives in both systems.

Q: Can the AI deflect refund or warranty asks?

Yes. Configure deflection paths per intent — the AI receptionist handles policy questions while complex tickets warm-transfer to a human with full context.

Q: Are SLA timers visible on the queue?

Yes. Per-skill SLA timers show next-action deadline live in the queue, with auto-escalation when the timer trips.

Acepeak gives support teams six-plus channels on one queue, shared memory, AI agent assist, and a 24/7 AI receptionist.

6+ channels·Shared memory·24/7 AI receptionist·24/7 support

Live · same memory

4 channels · 1 team

AI + Maya

One support team · one queue

Sarah Chen9:42

Hi — cancel my plan but keep my number?

10:08David Park

DM — refund processed yet?

Jen Alvarez14:08

Voice · live02:14

“Continuing from web chat —”

AI assistAcepeak

Port-out keeps your number. Routing to billing — Maya has the full thread.

Same memory loaded

Six-plus channels. One queue. One memory.

Resolved

Customers do not care which tool your team prefers. They message Tuesday, chat Wednesday, call Thursday about the same issue.

Customer journey

One queue. Every channel.

Same customer, every touchpoint stays connected. Capabilities lined up along a single conversation timeline.

Mon · 9:42

Voice + every social channel

WhatsApp, Instagram, Facebook, Telegram, X — same skills engine on day one.

Tue · 14:08

Shared memory

Every past interaction attached to the contact record — across every channel.

Wed · 23:14

AI receptionist · tier-1

Handles routine tickets 24/7, warm-transfers complex cases to human agents.

Thu · 11:02

Sentiment routing

Upset customer detected? Senior agents pick up automatically — before a churn email.

Fri · 16:45

Native helpdesk sync

Zendesk, Freshdesk, HubSpot Service — bi-directional, ticket lives in both.

Agent assistAI

Agent assist for new reps.

Live knowledge search in the agent ear. New reps answer complex questions confidently — senior agents only see escalations that need them.

Live query

“Customer asking about EU GDPR data residency for our enterprise plan.”

From customer

AI knowledge match

Doc: EU residency · enterprise
Snippet: dedicated EU tenant
Contract clause: 7.4.2

3 sources

Whisper to agent

“Yes — dedicated EU tenant on enterprise. Mention clause 7.4.2 if they ask for the contract.”

Confidence · 94%

The numbers behind the queue.

Channels

One

Shared memory

94%

AI confidence median

24/7

Tier-1 by AI

"WhatsApp on Tuesday, voice on Wednesday, webchat on Thursday — same customer, one ticket. Shared memory turned three SaaS tools into one console for my team."

Faizan Parekar

Operations Manager · Twiching

"AI agent assist surfaces knowledge inline. New reps answer complex billing questions on day one — confidently — and senior agents only see the 10 calls that actually need them."

Ismail Tai

Sales Manager · Wholesalevoice

Ready to make every channel one conversation?

FAQ

Questions, answered.

Do support teams get shared memory across channels?

Yes. Every interaction across voice, web chat, WhatsApp, Instagram, and email attaches to the same contact record with one shared timeline.

Does the AI receptionist handle tier-1?

Does Zendesk integrate?

Can the AI deflect refund or warranty asks?

Are SLA timers visible on the queue?

One queue · every channel

Your support teams, on every channel.

24/7 support included. Numbers ported from any carrier worldwide.

24/7 support60+ countriesShared memoryAI tier-1

Last updated: May 2026