Via webhook and REST API. Major TMS/WMS platforms supported, with two-way sync of order status, exceptions, and delivery confirmations.

Solution · Logistics

Your logistics call center, always live.

Q: Does the logistics call center support multi-depot?

Yes. Each depot has its own users, extensions, caller IDs, and numbers — managed from a single console with role-based admin per site.

Q: Works on rugged Android?

Yes. Android 8+ compatible, MDM enrollment supported. Drivers carry the dispatch line in the cab on rugged tablets.

Q: Can drivers receive SMS exception alerts?

Yes. Webhook-driven SMS triggered by your TMS, automatic delivery receipts logged back to dispatch.

Q: Is geofence-aware routing supported?

Yes. Calls and SMS can be routed by GPS or pickup region for shift handoffs and on-call rotations.

Acepeak’s logistics call center handles multi-site dispatch with AI overflow and hunt groups that move calls fast.

Multi-site·24/7 AI receptionist·Hunt groups·24/7 support

Dispatch · live

14 depots · 247 trucks

Reno depotIn transit · 73miDelivered · 12:42

99.99% uptime38 POPs24/7 NOC

Drivers call from the road. Warehouse leads call from the dock. Missing any call costs real money.

Distributed ops

Built for distributed ops.

Capabilities lined up like depot stations. Every one carries weight on day-one operations.

Multi-site management

Per-site numbers, staff, and rules — one console.

Reno · 4 lines

Houston · 6 lines

Hunt groups for dispatchers

Ring rules cycle calls between dispatchers fast.

D-1 → D-2 → D-33-rotate

Softphones on Android

Drivers carry your dispatch line in the cab — Android 8+.

Truck 17 · onlineMDM

AI receptionist · overflow

After hours and overflow caught — never goes to voicemail.

After-hours · live

SMS for exceptions

Order updates and exception alerts triggered from your TMS.

SMS“Bay 4 · running 30m late”

Reliability

Tier 1 reliability.

Carrier-grade routing. 99.99% uptime. Failover across 38 POPs. Your dispatch does not go down during a storm.

99.99%

Annualised uptime

Active-active replication across regions · status page green for 31 quarters running.

38 POPs

Carrier failover footprint

Continental USA + redundant Canadian and Mexican POPs · sub-50ms failover.

24/7 NOC

Human eyes on infra

Tier-3 NOC follows the sun · severity-1 ack inside 4 minutes.

The numbers behind the dispatch.

99.99%

Uptime

Carrier POPs

< 4min

Sev-1 ack

24/7

AI overflow

How it works

Up and running in one day.

Acepeak's logistics call center connects every depot, driver, and dispatcher on a single platform — no hardware, no IT project, and no per-site setup fees.

Connect your depots

Add each site in the admin console and assign local numbers, per-site staff, and call rules in minutes. Every depot gets its own caller ID and extension range on one shared plan — no separate accounts.

Route every call automatically

Hunt groups cycle calls between dispatchers so no call waits. AI overflow catches anything after hours or when all lines are busy. Drivers always reach the right depot without navigating a phone tree.

Monitor across all sites live

One live dashboard shows call volume, SLA timers, and SMS exception alerts for every depot in real time. Spot problems before they become incidents and drill into any site in a single click.

"99.99% uptime is the only number that matters when dispatch goes down at 3 AM. Acepeak failed over inside a storm event without a single dropped call across our 14 depots."

Faizan Parekar

Operations Manager · Twiching

"Drivers run softphones on rugged Android tablets. Same number for inbound dispatch as the office line. SMS alerts fire from our TMS — no glue scripts to maintain."

Mahamed Irfan

Director · TKOS

Ready to keep dispatch live in every storm?

FAQ

Questions, answered.

Does the logistics call center support multi-depot?

Yes. Each depot has its own users, extensions, caller IDs, and numbers — managed from a single console with role-based admin per site.

Works on rugged Android?

TMS integration?

Can drivers receive SMS exception alerts?

Is geofence-aware routing supported?

Multi-site · Tier 1

Your logistics call center, always on the line.

24/7 support included. Numbers ported from any carrier worldwide.

24/7 support60+ countries99.99% uptime38 POPs

Last updated: May 2026

Explore more