Nobody waits without a plan.
Hold callers with your own music, hand each one to the next free person, and catch overflow with AI.
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Busy lines happen. Lost callers do not have to.
Call queues hold callers in order, play your music while they wait, and hand each one to the next free person on your team.
Hold music that sounds like you.
Waiting is easier with something to listen to. Hold music is built in, and you can use your own custom music on hold.
- Built-in hold music, ready to go
- Custom music on hold for your brand
- A calmer wait, fewer hang-ups
Illustrative round-robin
No call waits longer than it must.
Hunt and ring groups hand calls out sequentially, simultaneously or round-robin, so the next call always has somewhere to go.
- Round-robin shares calls evenly
- Sequential tries people in order
- Simultaneous rings the whole team
The menu picks the lane.
IVR options send callers to the queue and skills that fit, such as Sales, Support or Billing, before they ever reach a person.
Illustrative menu
When every line is busy, AI picks up.
After hours or when all lines are busy, overflow goes to the AI receptionist, so callers are caught instead of sent to a busy tone.
- Busy lines never mean lost calls
- After-hours calls are answered too
- Your team gets a summary, not a missed call
One team, every office.
Extensions and presence propagate across every site, so a new agent in one office shows up in all of them within the minute.
- PriyaAvailable
- TomAvailable
- ZoeAvailable
- MarcoAway
- LenaAway
- RaviAway
- MeiOn a call
- SamOn a call
- JoOn a call
Illustrative team
Find the moment in seconds.
Queue calls can be recorded at full fidelity, with keyword search and retention controls, so coaching and checks take minutes.
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Simple to run.
You decide who is in the queue, how calls are handed out and what happens at the edges. No engineer needed.
- 01Choose who answersAdd people to the team and set the ring pattern.
- 02Set the hoursBusiness hours, holidays and after-hours flows apply automatically.
- 03Pick the fallbackSend overflow to the AI receptionist or to voicemail.
Queues that work with the rest.
Call queues, answered.
A call queue holds callers while they wait and hands each one to the next available person on your team.
Yes. Hold music is part of the phone system, and you can use your own custom music on hold.
Hunt and ring groups can ring sequentially, simultaneously or round-robin, so no call waits longer than it needs to.
Overflow can go to the AI receptionist, so calls that arrive after hours or when all lines are busy are still caught.
Yes. Calls can be recorded at full fidelity, with keyword search and retention controls.
Keep every caller in good hands.
Talk to us about call queues for your team.