Sentiment crashes
AI detects real-time tone drops before the call derails.
Crash detected
AceCX · AI-Ranked Floor View
Supervisor assist that catches saves.
An AceCX supervisor assist that surfaces the calls that need you — barge, whisper, or rescue in one click, fully audit-logged.
- 100 agents per supervisor
- AI prioritization
- 24/7 support
Supervisor Floor · AI-ranked40 active · 3 flagged
403
1JP
Jordan P. · Voice · 2:14URGENT
“I’ve been waiting three days already…”
Sentiment crashSLA: 0:46 left
ListenWhisperBarge
2SCSarah C. · Voice · 1:42Compliance
3MWMarcus W. · Webchat · 4:18Upsell miss
4LRLia R. · Voice · 0:55Low risk
Ranked every 5sAI
A supervisor with 40 agents cannot listen to every call. By the time they hear the deal slip, it has already slipped. AI surfaces the calls that need intervention now.
What AI watches for
Every signal. One ranked view.
AI watches every conversation simultaneously and scores risk in real time — so supervisors see the 10 calls that matter, not all 200.
Compliance detection
Mis-statements and missed disclosures flagged mid-call.
Required disclosureMISSED
“…terms and conditions apply…”
Upsell triggers missed
Buying intent detected while the agent reads from the script.
Intent signal
Budget clearAnnual plan
SLA breach warnings
Alerted before the breach, not after.
0:46 remaining
SLA: 3:00 · Tier 1
Repetitive questions
Agents re-asking the same thing flags training gaps.
“What’s my account number?”4×
“How do I reset my PIN?”3×
Illustrative
Three actions
Three actions. One click.
Listen silently for QA. Whisper to coach the agent. Barge into the call to rescue escalations. Audit-logged every time.
Jordan P. · Voice · 2:14Urgent
Audit log · today
09:14Listen
Hannah → Jordan P. · 1m 22s
10:31Whisper
Hannah → Sarah C. · 0m 45s
11:08Barge
Hannah → Marcus W. · 3m 12s
Ranked floor view
Ranked floor view.
Supervisors see the top 10 calls that need attention, ranked by risk. Instead of scanning 200 conversations, they work the ones that matter.
200
Active conversations
AI ranks every 5s
10
Calls that matter
2SC
Sarah C.Voice
70
ComplianceMED
1JP
Jordan P.Voice
96
Sentiment crashHIGH
3MW
Marcus W.Webchat
62
Upsell missedMED
4LR
Lia R.Voice
LOWSLA warning
5OT
Owen T.SMS
LOWRepeated Q
6MP
Maya P.Voice
OK—
100 agents per supervisor. AI keeps the ranked view current in real time.
"The AI rank means I never scan 200 rows. Three at-risk calls surface at the top of my screen, and I work those. Every other supervisor I've talked to says this changes the job."
"Whisper coaching cut our new-agent ramp from twelve weeks to six. I coach in real time on the calls that matter instead of replaying recordings the next day."
Ready to put AI in charge of your floor view?
FAQ
Questions, answered.
A real-time AI-ranked floor view that surfaces the top 10 calls by risk score every 5 seconds — sentiment trajectory, compliance gaps, SLA time, and upsell signals. Barge, whisper, or rescue in one click.
Subject to role-based permissions. Disclosure rules are configurable by jurisdiction, and every barge event is audit-logged with timestamp, supervisor, agent, and duration.
Every whisper, barge, and listen event is logged with timestamp, supervisor, agent, and duration — rolled up on the agent's weekly coaching report.
Yes. Disclosure message configurable by state. Full audit trail on every monitoring event.
The model scores each active conversation in real time across sentiment trajectory, compliance phrase coverage, SLA time remaining, and upsell-signal strength. Each factor is weighted into a single risk score — the top 10 calls by that score populate the ranked floor view automatically, refreshed every five seconds.
Yes. Compliance weight, sentiment threshold, and upsell-signal sensitivity are configurable per queue. Supervisors can also define custom keyword lists for compliance phrase detection specific to their product and jurisdiction.
Ready to switch
Your supervisor assist, in three modes.
14-day free trial. No credit card required. AI prioritization on every plan.
14-day free trialNo credit cardAI-ranked floor view99.99% uptime
Last updated: May 2026