01One bot, many channels
Build once and publish to WhatsApp, Instagram, Messenger, Telegram, SMS and web.
PublishedNorthwind Assistant
WhatsAppInstagramMessengerTelegramSMSWeb chat
CCaaS · AI Chatbots
AI chatbots that resolve messages on every channel.
AI chatbots for WhatsApp, web chat, Instagram, Messenger, Telegram and SMS that answer, act and hand over to agents, sold on your brand to your business customers.
- Web chat
- Agentic AI
- Agent handover
NNorthwindAI chatbot · onlineWhatsApp
My order arrived damaged.
I am sorry about that. I can refund it now.
Yes please.
Done. Your refund is on its way.
✦ Bot action · Refund startedOrder #A-2291 updatedHandover · Queued for Priya
Illustrative
Agentic AI · built in
A bot that does the work, then knows when to stop.
- 01Acts inside your systems
The bot updates orders, starts refunds and changes bookings through your CRM and back-office APIs.
- 02Learns from your content
It answers from your help articles and policies, and flags gaps where no answer exists.
- 03Hands over at the right moment
It spots frustration or complex requests and passes the chat to an agent with full history.
bot trace · chat #4821
- customer"My order arrived damaged."
- intentrefund_request
- actsGET /orders/A-2291 → delivered
- actsPOST /refunds → started
- learnsmatched returns-policy › damaged items
- learnscontent gap → none
- hands oversentiment neutral → stay with the bot
- reply"I am sorry about that. I can refund it now."
Illustrative
Features
Six things the bot brings along.
02Rich message cards
Send buttons, lists, carousels and quick replies where the channel supports them.
Track my orderTalk to a person
03Web chat widget
Brandable widget that drops into any site with one line of code.
<script src="…/chat.js" async></script>
04Proactive messages
Start chats on order updates, abandoned carts or appointment reminders.
05Multilingual replies
Detects the customer’s language and replies in it across 32+ languages.
06Tenant-level branding
Each reseller customer gets its own bot name, avatar and tone.
Illustrative
The handover
Same chat, two views, nothing lost.
Agent workspace · Priya
Queue
- Northwind · WhatsAppDamaged order
- Meridian · Web chatChange delivery date
- Kestrel · InstagramSize question
Handled by the AI assistant
My order arrived damaged.
I am sorry about that. I can refund it now.
✦ Bot action · Refund started
This is the third time I am asking.
Handover · Priya joined
Hi, I am Priya. I can see everything. Let me finish this for you.
Context
SummaryDamaged order. Refund started. Customer is frustrated and wants a person.
Bot actionsRefund started · #A-2291
CustomerNorthwind · WhatsApp
Illustrative
How it launches
Four steps up to a live bot.
Bot studio · Northwind AssistantDraft
Add channels
Connect WhatsApp, Instagram, Messenger and your web widget in one place.
WhatsAppConnected
InstagramConnected
MessengerConnecting…
Web widgetConnecting…
Illustrative
Who it is for
Two kinds of partner, one bot to sell.
01 / 02
For mobile operators
Contact centres are the heaviest voice users on your network. Own the seat, not just the minutes.
02 / 02
For resellers & BPO suppliers
A branded AI contact centre with voice routes on the same bill.
Pairs well with
Add one more piece, get a bigger contact centre.
OmnichannelOne queue and timeline for every channel
Agent AssistLive AI help for every agent
Inbound & IVRACD, AI routing and visual IVR
Outbound DialerPredictive, power and preview dialing
AI Voice AgentsAI that answers and resolves calls
Interaction AnalyticsSentiment, topics and trends across all
Channel docsWhatsApp Business Platform Messenger Platform Telegram Bot API
FAQ
Questions, answered.
No. The agent sees the full chat, the bot’s actions and a short summary in the same window.
Yes. It can send proactive messages on events such as shipping updates or upcoming appointments.
WhatsApp, Instagram, Messenger, Telegram, SMS and web chat. Build the bot once and publish it to all of them.
Yes. It updates orders, starts refunds and changes bookings through your CRM and back-office APIs.
Yes. Each reseller customer gets its own bot name, avatar and tone.
Own the seat, not just the minutes.
Book a 30-minute technical briefing with our engineers.