See every call at a glance.
Live dashboards, custom reports and daily email exports for call volume, duration and how busy your team is.
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You can’t improve what you can’t see. Put your phone numbers on one screen, and decisions get easier.
Dashboards, custom reports and scheduled exports turn every call into something your team can measure, share and act on.
The numbers that matter, up front.
Call volume, missed calls, call duration and your busiest hour, all in one view, updating as the day goes.
- Live, not last week’s
- One view for every site
- Share it with the team
Build the report you actually need.
Build a custom report around the metrics that matter to your team, and define custom metrics when the defaults are not enough.
- Pick the metric and the period
- Define your own custom metrics
- Save it and reuse it every week
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The report finds you.
Schedule a daily email export and the numbers arrive in your inbox before the day starts, with data exports available whenever you need them.
- Set it once, get it daily
- Send it to the whole team
- Export the data any time
Know how busy everyone is.
Track agent occupancy to see who is stretched and who has room, so work is shared before anyone burns out.
- Balance work before it piles up
- Spot quiet agents who can help
- See the strain at a glance
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Staff for the hours that count.
See call volume by day and hour at a glance, so the busy stretches are covered and the quiet ones are not over-staffed.
- Spot the busiest day and hour
- Plan breaks and cover around peaks
- Compare weeks to see the trend
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Every missed call is a prospect.
See exactly when calls get missed, then follow each one up, so nobody is left waiting for a call back.
- See the hours calls slip through
- Close the loop on every miss
- Cover the gaps before they repeat
Measure it your way.
Not every question has a ready-made number. Define a custom metric for the thing you care about, then use it in any dashboard or report.
- Name it and reuse it everywhere
- Track what your team is judged on
- Keep one definition for everyone
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From a number to the call.
Calls can be recorded with AI transcripts, speakers, timestamps and sentiment markers. Search by keyword to find the conversation behind any figure.
- Transcripts with speakers and timestamps
- Sentiment markers on the conversation
- Keyword search across the archive
Customer: I’d like to ask about a refund if that is possible.
Agent: Of course, let me take a look for you.
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Call analytics, answered.
Dashboards cover your call activity, and you can build custom reports and define custom metrics for what matters to your team.
Yes. Schedule a daily email export, or set a report to arrive on a schedule that suits you.
Yes. Data exports are built in, so your numbers can go wherever you need them.
Yes. Track agent occupancy alongside call volume and call duration.
Yes. Calls can be recorded with AI transcripts, speakers, timestamps and sentiment markers, and searched by keyword.
Turn every call into something you can use.
Talk to us about call analytics and reporting for your team.