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CPaaS · RCS Business Messaging

Rich, branded messages in the native inbox.

RCS Business Messaging with verified sender branding, rich cards, carousels and suggested replies. Offer it to enterprises under your brand, with AI agents and SMS fallback built in.

  • Verified sender
  • Rich cards
  • SMS fallback
  • AI replies
9:41
A
Acme Store
Verified business
Today · 9:41
Do you have the navy jacket in M?
Read · 9:41
Yes! Here are our top picks:
Navy field jacket£89View
Wool overcoat£149View
Rain shell£72View
Track my orderStore hoursTalk to a person
RCS message
Capability checkRCS supportedSMS used if not
SenderABrand verified
CardCarousel, 3 itemsSuggested reply
Agentic AI · built in

AI in RCS Business Messaging, working on its own.

AI that takes the action, not just the note. Running inside the network, on your brand. See RCS inside the AceCX contact centre.

1

Conversational RCS agent

AI handles replies to rich cards, answering questions and completing bookings inside the chat.

2

Capability-aware fallback

AI checks each handset and sends RCS where supported, SMS everywhere else, automatically.

3

Suggested reply tuning

AI proposes suggested replies and chips based on how customers actually respond.

Features

RCS Business Messaging, feature by feature.

CapabilitySMSRCS
Brand verification

Show the enterprise’s logo, name and color so messages are trusted.

—
Rich cards and carousels

Present products, offers and receipts with images and buttons.

—
Suggested actions

Let users dial, open a map or visit a link in one tap.

—
Read receipts

See when each message is delivered and read.

Delivery only
Capability lookup

Check if a number supports RCS before you send.

n/a
Shared messages API

Send RCS through the same endpoint used for SMS and WhatsApp.

General comparison, for illustration

Use cases

Cards enterprises actually send.

Products, offers and receipts, each as a rich card with buttons. See retail and eCommerce solutions.

  1. 01
    Product carousel

    Swipe through products with images, prices and a button on each.

  2. 02
    Offer card

    Let users dial, open a map or visit a link in one tap.

  3. 03
    Receipt

    Confirm an order with line items, a total and a tracking link.

How it works

From setup to live.

Agent profile
A
Acme StoreOrders, offers and supportacme.co · +44 20 7946 0958
For mobile operators

We supply the APIs, docs, sandbox, portal and billing under your name. You supply the customers.

  • APIs under your name
  • Docs and sandbox
  • White-label portal
  • Billing on your invoice
See the reseller program
FAQ

Questions, answered.

The platform detects it and sends an SMS version instead, so the message still arrives.

Give your enterprises an API.

Book a 30-minute technical briefing with our engineers.