Voice, SMS, social, and web chat in one engine.
AceCX · Omnichannel CCaaS
An AI contact center that scales.
An AceCX AI contact center with omnichannel queues, power and predictive dialers, agent assist, and sentiment routing.
Most teams are routing live in under two weeks. Dial plans, queues, and skills imported via CSV; agents onboard with 1-hour training.
60+ countries6+ channels24/7 support
AceCX · Live floor · Q4 salesLive
Active247calls live
AHT4:12−18%
SLA92%
Sentimentlast 30m
+ 0.71~ 0.18! 0.11
AI top picks3 risk
- OOwen · ! −0.71
- MMei · ~ 0.04SLA 02:14
- SSarah · objectionwhisper
247 live · 18 agents · AI ranking
Voice in one tool and chat in another is where every SLA fails. Acepeak puts voice, SMS, web chat, Instagram, Facebook, Telegram, WhatsApp, and X in one skills engine — with shared memory.
AceCX is Acepeak’s cloud contact center: omnichannel queues across voice, SMS, chat, email and social, plus agent assist, supervisor tools, interaction analytics and four dialer modes — preview, progressive, predictive and agentless. It runs on the same license as the phone system, from $25.99 per user each month on Enterprise.
Core capabilities
Every capability in one platform.
Omnichannel queues, dialers, AI agent assist, sentiment routing, virtual hold, and live analytics — nothing gated, nothing bolted on later.
AMD, DNC scrub, local caller ID, USA compliant.
Whispers scripts and next-best-action live.
Upset callers route to senior agents.
Position-in-line and automatic callback.
Queues, agents, campaigns — all live.
Supervisor tools
Supervisor tools that actually scale.
Call barging, whisper, and live listen on every conversation. AI ranks which calls need intervention first — so supervisors work the 10 that matter, not scan 200.
- Top-10 ranked queue · sentiment, SLA, and intent signals
- Listen · whisper · barge — one click, audit-logged every time
- Per-supervisor governance: role-based access, jurisdiction rules
Top 10 at-risk200 live · 10 surfaced
- 01OWOwen · VoiceSentiment crash · cancellation! −0.71
- 02MTMei · WhatsAppSLA breach in 2:14~ 0.04
- 03SCSarah · VoicePricing objection · 3rd time+ 0.42
- 04JPJordan · VoiceCompliance phrase missed+ 0.31
ListenWhisperBarge
Audit-logged · barge / whisper / listenDialer tiers
Progressive dialer on higher tiers.
Power and predictive dialers are included at the base plan. Progressive dialer is available on higher tiers for compliance-heavy outbound.
Pace one-to-one or dial ahead of agent capacity. AMD, DNC scrub, local caller ID, CRM sync — all on the base plan.
- Power dialer · pace one-to-one
- Predictive dialer · dial ahead
- AMD + voicemail drop
- DNC scrub · real-time
Preview-based outbound for compliance-heavy lists. Additional pacing and list-blending resources, full disclosure controls, and per-campaign throttling.
- Preview-based pacing
- List blending · live reassignment
- TCPA-grade controls
- Per-campaign throttling
"Voice, chat, WhatsApp, Instagram — every channel hits the same skills engine with shared memory. Agents see the whole customer history before they pick up, and supervisors finally manage one queue, not eight."
Faizan Parekar
Operations Manager · Twiching
"AI agent assist whispers next-best-action live, and the supervisor view ranks at-risk calls automatically. Coaching that used to be sample-based now hits the moments that actually need it."
Mahamed Irfan
Director · TKOS
Ready to consolidate the contact center?
FAQ
Questions, answered.
AceCX is Acepeak's CCaaS platform — voice, SMS, web chat, and every social channel in one skills engine, with predictive dialers, agent assist, supervisor monitoring, sentiment routing, and interaction analytics.
No. Power and predictive dialers are included. Progressive dialer is on higher tiers.
Voice, SMS, MMS, web chat, Instagram, Facebook, Telegram, WhatsApp, Twitter/X.
Yes. STIR/SHAKEN, Robocall mitigation, and 10DLC registration all handled. Government fees passed through at cost.
Most teams are routing live in under two weeks. Dial plans, queues, and skills imported via CSV; agents onboard with 1-hour training. A dedicated TAM is included from 100 seats up.
Native two-way sync with HubSpot, Zoho, Pipedrive, and Salesforce. Zendesk and Freshdesk via certified connectors. Custom CRMs via REST API and webhooks.
Ready to switch
Your AI contact center, on every channel.
14-day free trial. No credit card required. Numbers ported from any carrier worldwide.
14-day free trialNo credit cardNumbers ported free99.99% uptime
Last updated: May 2026