Home / CCaaS / Answering machine detection
Skip the beep. Reach the person.
AI listens to every answered call, tells a person from an answering machine, and sends agents only to people.
8 lines being listened to right now
Illustrative dialling
Every second of dead air is a second an agent can’t sell, help or collect.
Answering machine detection decides in moments whether a call reached a person, so agents hear hellos, not beeps, and machines still get your message.
A person says hello. A machine keeps talking.
The first seconds of an answered call sound very different. AI listens to the greeting and decides, so agents are only connected once a real person is on the line.
“Hello?”
“You’ve reached… please leave a message after the tone.”
Illustrative greetings
One switch, three ways to dial.
AMD and voicemail drop apply across preview, progressive and predictive dialling, and can be blended on one agent pool, so every campaign skips dead air.
- Same detection in every mode
- Switch modes per campaign
- Blend campaigns on one pool
The agent sees the contact record first and decides when to dial.
B2B accounts · collections · renewals
One call per available agent, dialled as soon as wrap-up ends.
Warm lists · win-backs · confirmations
Dials ahead of agents, based on the live answer rate and handle time.
High volume · surveys · re-engagement
Compliant at every dial.
Detection sits inside a dialler that checks the rules first. Every call passes the same gates, and every dial leaves an audit trail.
- DNC scrubFederal, state and regional lists checked at every dial.
- Calling windowOnly dialled inside permitted hours.
- Local caller IDArea code matched to the number dialled.
- Answer detectionPerson or machine, decided in seconds.
- Agent or voicemailA person gets an agent. A machine gets a drop.
Illustrative message
Leave the message. Keep the agent moving.
When a machine answers, the dialler drops a pre-recorded voicemail across all three modes. The agent never hears it, and is already on the next call while it plays.
- Record a message once
- Dropped the moment a machine answers
- Agents never wait for the beep
A local number gets picked up.
Local caller ID matches the area code of the number you dial across 190+ countries, which helps raise answer rates. More answered calls means more people for your agents to talk to.
- Area-code matching on every dial
- 190+ countries covered
- Works with detection and compliance checks
Illustrative numbers
The outcome lands on the record.
Whether a call reached a person, left a message or went unanswered, the result is written back to the contact in your CRM, and an audit trail is kept for every dial.
- Native sync with HubSpot, Zoho and Pipedrive
- Salesforce and Dynamics on higher tiers
- An audit trail on every dial
- +1 415 555 0142Reached · Connected to PriyaHubSpot
- +1 212 555 0198Machine · Voicemail left · 0:24HubSpot
- +1 305 555 0117Machine · Voicemail left · 0:24HubSpot
- +44 20 7946 0123Reached · Connected to MarcoHubSpot
- +65 6123 4567No answer · Logged for follow-upHubSpot
Illustrative log
Outbound that respects everyone’s time.
Answering machine detection, answered.
It tells a live person from an answering machine on an outbound call, so agents skip dead air.
The call can drop a pre-recorded voicemail, and the agent moves straight on to the next call.
Yes. AMD and voicemail drop apply across preview, progressive and predictive modes.
Yes. DNC lists are scrubbed at every dial, calling windows are enforced, and abandonment follows regional caps such as 3% in the US and UK.
Local caller ID matches the area code across 190+ countries, which helps raise answer rates.
Let your agents talk to people.
Talk to us about answering machine detection for your outbound campaigns.