Agent sees the contact record first, decides when to dial.
A
Enterprise prospectsHigh-context accounts
PreviewDial
Lowest velocity
Highest quality
Built for
B2B accounts · collections · complex renewals
AceCX · 3 Pacing Modes
An outbound dialer in three modes.
An AceCX outbound dialer with preview, progressive, and predictive pacing on one agent pool — one compliance layer, no re-platforming between campaigns.
3 dialer modesGlobal complianceDNC scrubLocal caller ID24/7 support
33 dialer modes
Preview dialer
Lowest velocityProgressive dialer
Steady pacingPredictive dialer
Highest velocity1compliance layer
Global complianceAbandonment ≤ 3%
DNC scrubLocal caller IDSTIR/SHAKEN where applicableRegional CLI authenticationAudit trail · every dialCalling-window enforcement190+ countries24/7 support
1agent pool
24Agent pool
AMD + voicemail dropCRM sync
Outbound is not one motion. A collections list needs an agent who reads the file before the dial. A renewal list needs steady one-after-another pacing. A cold list needs dial-ahead velocity. Most platforms force you to pick one. Acepeak ships all three modes on the same agent pool, with the same compliance layer underneath, in every market you operate in.
Three dialer modes
Three dialer modes. Pick per campaign.
Switch modes per campaign. Blend campaigns on one agent pool. AMD, DNC scrub, local caller ID, and CRM sync apply across all three.
One call per available agent, dialed automatically as soon as wrap-up ends.
Renewals● 00:12
Scheduled follow-ups#2
Post-purchase outreach#3
Steady pacing
Warm-list balance
Built for
Warm lists · win-backs · appointment confirmations
Algorithmic dial-ahead — multiple calls per agent based on live answer rate and AHT.
Highest velocity
Strict compliance
Built for
High-volume cold outreach · surveys · re-engagement
Illustrative
Skip dead air. Drop pre-recorded vm across all three modes.
AMD ✓ → voicemail
Federal, state, and regional Do-Not-Call lists checked at every dial.
- +1 415 555 0142OK
- +1 212 555 0198DNC
- +1 305 555 0117OK
Area-code matching across 190+ countries for higher answer rates.
+1 415+44 20+91 80+61 2
HubSpot · Zoho · Pipedrive native. Salesforce & Dynamics on higher tiers.
HubSpot
Zoho
Pipedrive
Illustrative
Mode selection
When to use which mode.
Preview when the conversation is worth more than the call cost. Progressive when the list is warm and pacing matters more than volume. Predictive when the goal is connect rate at scale and abandonment can be governed by the dial layer.
When the conversation is worth more than the call cost.
- Enterprise prospects
- Dispute resolution
- High-context accounts
Pacing
When the list is warm and pacing matters more than volume.
- Renewals
- Scheduled follow-ups
- Post-purchase outreach
Pacing
When the goal is connect rate at scale.
- Surveys
- Broad SMB outreach
- Lapsed-customer re-engagement
Pacing
- Supervisors reassign agents and shift modes from one dashboard
- No campaign teardown when switching modes
- No agent re-training between motions
Global compliance
Compliant in every market you call into.
The dial layer enforces the rules of the destination, not just the origin. Predictive abandonment governed under regional safe-harbor thresholds. Calling-window enforcement by jurisdiction. Full audit trail on every dial attempt, exportable for any regulator.
- USTCPAUnited States
3% abandonment ceiling · STIR/SHAKEN attestation
- UKOFCOMUnited Kingdom
3% abandonment cap · CLI authentication
- CACRTCCanada
Unsolicited Telecom Rules · STIR/SHAKEN-CA
- AUACMAAustralia
Do Not Call Register · 'permitted hours' enforcement
- SGIMDASingapore
DNC Registry scrub · spam-call labelling
- EUGDPREuropean Union
Lawful basis tracked · consent timestamped
STIR/SHAKEN where applicableRegional CLI authenticationAudit trail · every dialCalling-window enforcement190+ countries
"We run preview for our enterprise renewals team and predictive for our SMB win-back list across four countries — same platform, same supervisor view, region-specific compliance handled automatically. Migration took a week, not a quarter."
Miguel Santos
Sales Operations · Brightline Capital
MMiguel Santos
Three modes. One pool. Every market. Contact Us →
More from AceCX
The rest of the contact center platform
Omnichannel inboxVoice, SMS, web chat, WhatsApp, and social in one queue.Learn more Agent assistLive AI prompts, KB lookup, and post-call summaries for every agent.Learn more Supervisor assistReal-time queue health, AI coaching, and barge / whisper / snoop.Learn more Interaction analyticsTranscripts, sentiment, topics, and trends across every contact.Learn more Enterprise contact centerSSO, SCIM, audit logs, and global voice routing for enterprise.Learn more
Illustrative
FAQ
Questions, answered.
A unified outbound engine with preview, progressive, and predictive pacing on one agent pool. AMD, DNC scrub, local caller ID, and regional compliance (TCPA, GDPR, CTIA) applied automatically per market across 190+ countries.
Preview lets the agent review the record and decide when to dial. Progressive auto-dials one call per available agent. Predictive dials ahead of agent capacity using real-time pacing algorithms. Preview is highest quality, lowest velocity. Predictive is highest velocity, requires the strictest compliance layer. Progressive sits between them.
Yes. Blend campaigns, shift agents between modes, and reassign in real time from the supervisor dashboard — without pulling agents offline.
Outbound calling is supported across 190+ countries. Regional compliance rules — consent, abandonment thresholds, calling windows, caller ID authentication — are configured per market and applied automatically.
The dial layer monitors live abandonment rate per campaign and throttles pacing before the regional safe-harbor ceiling is hit (3% in the US under TCPA, equivalent thresholds in other jurisdictions). Logged on every campaign for audit.
Yes. Outbound caller ID matches the destination region's local numbering — area codes in North America, mobile/landline prefixes in Europe, STD codes in India, and so on. Answer rates typically improve meaningfully wherever local-presence dialing is allowed.
HubSpot, Zoho, and Pipedrive native. Salesforce and Dynamics on higher tiers. Webhook out to anything else.
Ready to switch
Your outbound dialer, every market.
14-day free trial. No credit card required. Migration takes a week, not a quarter.
14-day free trialNo credit card190+ countriesRegion-specific compliance
Last updated: May 2026