Where is my order?
Out for delivery. It should arrive today.
CRM · order #4821
Reads order and delivery data from your CRM and answers in seconds.
CCaaS · AI Voice Agents
Voice agents that answer calls and finish the job.
Inbound and outbound AI voice agents that book, take payments, check orders and run surveys on your brand, over Acepeak’s carrier voice, handing over to people when needed.
- Agentic AI
- Inbound & outbound
- 32+ languages
- Warm escalation
AcepeakAI Voice Agent
Listening…
- Book appointments
- Take payments
- Check orders
- Run surveys
- Handover to people when needed
Illustrative
Agentic AI · built in
AI that takes the action, not just the note.
Live transcriptIllustrative
Can I move my appointment to Thursday afternoon?
Thursday at 14:30 is free. Shall I book it?
Yes please.
1Booked · Thu 14:30Slot held in the live calendar and confirmed to the caller
- 1Books and reschedules
The agent checks live calendars, offers open slots and confirms the booking before the caller hangs up.
I would also like to pay my renewal.
Of course. I will take your card details securely.
2Payment · $120.00Card captured and posted to your billing system
- 2Takes payments in call
It collects card details through a secure flow and posts the payment directly to your billing system.
Actually, I want to change my plan.
I will connect you to billing and tell them what we covered.
3Transferred · Billing queueSummary of the call attached for the agent
- 3Escalates with context
When a caller needs a person, it transfers with a summary so the agent never asks twice.
Features
Everything the agent can do, shown at work.
Order status lookups
- RenewalMon 09:00Called
- AppointmentTue 14:00Scheduled
- Overdue balanceWed 10:30Scheduled
Calls customers about renewals, appointments and overdue balances on a schedule you set.
Customer record · satisfaction
Score written: 4 out of 5
Runs short spoken surveys after calls and writes scores to the customer record.
Natural interruptions
Callers can talk over the agent and it adjusts mid-sentence without losing track.
WarmCalmDirect
“Thanks for calling Northwind. How can I help?”
Choose voice, tone and greeting per tenant so every reseller sounds like itself.
Carrier-grade audio
Runs on Acepeak’s own switches and routes for clean, low-latency speech.
Illustrative
Call journey
One call, one of two endings: resolved, or handed over.
Built onSIP (RFC 3261) RTP (RFC 3550) PCI DSS
How it goes live
Four stops from setup to live.
- 1Connect
Link your CRM, calendar and payment tools with prebuilt connectors.
- 2Design
Describe the task and guardrails, then test with sample calls.
- 3Assign numbers
Point inbound numbers or outbound campaigns at the new agent.
- 4Go live
Watch resolutions and escalations in real time and tune prompts.
Who it is for
Made for the people who own the seat.
OPRACCESS · AI VOICE AGENTS
For mobile operatorsContact centres are the heaviest voice users on your network. Own the seat, not just the minutes.
RSLACCESS · AI VOICE AGENTS
For resellers & BPO suppliersA branded AI contact centre with voice routes on the same bill.
Pairs well with
The rest of the contact centre.
01
OmnichannelOne queue and timeline for every channel
02
Agent AssistLive AI help for every agent
03
Outbound DialerPredictive, power and preview dialing
04
AI ChatbotsAI chat on WhatsApp, web and more
05
Inbound & IVRACD, AI routing and visual IVR
06
Interaction AnalyticsSentiment, topics and trends across all
FAQ
Questions, answered.
HubSpot, Salesforce, Zoho, Pipedrive and Zendesk connect out of the box, with APIs for anything else.
Yes. It transfers to the right queue or agent and passes a written summary of the call so far.
Yes. It collects card details through a secure flow and posts the payment directly to your billing system.
Yes. Outbound agents call customers about renewals, appointments and overdue balances on a schedule you set, and can run short surveys after calls.
Yes. Voice, tone and greeting are chosen per tenant, so every reseller sounds like itself.
Own the seat, not just the minutes.
Book a 30-minute technical briefing with our engineers.