CPaaS · Conversational AI

Chatbots that resolve, on every messaging channel.

Q: Can one bot serve WhatsApp and web chat?

Yes. You build the logic once and the platform adapts replies to each channel’s format.

Q: Which channels does the bot support?

WhatsApp, RCS, SMS and web chat, all from the same bot and the same knowledge.

Q: Can each enterprise have its own knowledge?

Yes. Each enterprise gets its own bots, knowledge and reporting space, kept separate from every other tenant.

Q: How are conversations billed?

Through your own portal, in your name. You set the rates and your enterprises see usage on your invoices.

AI chat agents for WhatsApp, RCS, SMS and web chat, grounded in each enterprise’s own knowledge and handing over to humans when needed. Sold under your brand.

Talk to Partnerships →Read the API docs →

AI chat agents
Knowledge grounding
Human handover
Omnichannel

9:41

Acme Store

Business account

Today

Hi, can I return the jacket I ordered last week?9:41

Yes, you have 30 days. I’ve opened a refund request and emailed you the return label.Source: Returns policy v39:41

Track refundTalk to a person

Message

9:41

Acme Store

Verified business

Today · 9:41

Hi, can I return the jacket I ordered last week?

Return approvedRefund request opened. Label sent to your email.

Print labelTrack refundTalk to a person

RCS message

9:41

AAcme Store

Text Message · Today 9:41

Hi, can I return the jacket I ordered last week?

Delivered

Acme: Return approved. Your label is in your inbox. Reply HELP to reach a person.

Text Message

Channel: WhatsApp
Answer source: ✦ Returns policy v3
Action taken: Refund request opened
Handover: Routed to Priya

Agentic AI · built in

AI in Conversational AI, working on its own.

AI that takes the action, not just the note. Running inside the network, on your brand. See the same bots on a business website.

Step 1

Grounded answers

The bot answers from the enterprise’s documents and FAQs, citing the source it used for each reply.

Source cited

Step 2

Actions inside the chat

It opens tickets, checks order status and books appointments without the customer leaving the thread.

tickets.create()

Step 3

Context-rich handover

When confidence drops, the bot passes the thread to an agent with a summary and suggested reply.

Summary attached

1WhatsApp · Web chat · RCS · SMS6tenant: acme

5Order #4821 — the jacket, still unworn.

Hi, can I return the jacket I ordered last week?

Yes, you have 30 days. I’ve opened a refund request and emailed you the return label.2 Source: Returns policy v3

3Print labelTrack refundTalk to a person

4Routed to Priya, with a summary and a suggested reply

Features

Conversational AI, feature by feature.

1
One bot, many channels
Build once and deploy to WhatsApp, RCS, SMS and web chat.
2
Knowledge upload
Add PDFs, URLs and help centre articles to ground every answer.
3
Rich message cards
Send carousels, buttons and quick replies where the channel supports them.
4
Agent inbox
Human agents pick up handed-over threads in a shared, white-label inbox. See the omnichannel contact centre.
5
Conversation memory
Bots remember earlier turns so customers never repeat themselves.
6
Per-enterprise tenants
Each enterprise gets its own bots, knowledge and reporting space.

How it works

From setup to live.

1
Upload
Add the enterprise’s knowledge sources and set the bot’s instructions.
PDF · URL · FAQ
2
Configure
Choose channels, actions the bot may take and handover rules.
Channels · actions · handover
3
Test
Chat with the bot in the sandbox and refine its answers.
Sandbox chat
4
Publish
Turn on the channels and bill conversations through your portal.
Live · billed to you