Home / UCaaS / Call forwarding
Every call, where it needs to go.
Send calls to any number or device, ring teams together or in turn, and route by the time of day.
Illustrative
A missed call is a missed customer. Decide where every call goes, and it always lands somewhere.
Forward to any number or device, ring teams the way that suits them, and let hours and holidays steer calls without anyone lifting a finger.
Three ways to ring a team.
Hunt and ring groups can ring sequentially, simultaneously or round-robin. Pick the pattern that suits each group.
Sequential
Rings one person, then the next, until someone answers.
Simultaneous
Rings everyone together. First to pick up gets the call.
Round-robin
Shares calls fairly by starting each one with the next person.
The day sets the route.
Set business hours, holiday calendars and after-hours flows once. Calls follow them automatically.
Never lose the message.
When a call is not picked up, it falls back to voicemail. Voicemail arrives with an AI transcript in your inbox and on your mobile.
- Read it before you play it
- Delivered to inbox and mobile
- Nothing falls through the gap
Hi, it’s Priya from Parkside. Could you call me back about the quote?
Illustrative
Handle it your way.
Call park, flip and screen, plus call waiting and blocking, so you stay in control once the call arrives.
Call park
Hold a call in a slot and pick it up from any phone.
Flip
Move a live call from your desk phone to your mobile.
Screen
See who is calling before you decide to answer.
Block
Stop nuisance callers from getting through.
Illustrative sites
Set it once, everywhere.
Time-of-day rules cascade across every site automatically, so a holiday or a change in hours updates every office at the same moment.
- One set of hours for every office
- Holiday calendars apply everywhere
- Sites can still ring their own teams
Change it yourself.
Reroute calls from the IVR console without filing a ticket. Change a rule and it is live straight away.
- Edit routing in minutes, not days
- No code and no engineer
- Hunt groups, hours and menus in one place
One feature, many shapes.
Open hours ring the counter. After hours, calls follow the owner to their mobile.
Everyone rings at once at peak times, and calls share out fairly the rest of the day.
One set of hours and holidays applies at every office, and each site can still ring locally.
Illustrative setups
Call forwarding, answered.
To any number or device: desk phones, mobile numbers, and softphones on iOS, Android, macOS and Windows.
Yes. Hunt and ring groups can ring sequentially, simultaneously or round-robin.
Yes. Set business hours, holiday calendars and after-hours flows in the IVR settings. Time-of-day rules cascade across every site automatically.
The call can go to voicemail. Voicemail arrives with an AI transcript in your inbox and on your mobile.
No. You can reroute calls yourself in the IVR console, without filing a ticket.
Send every call to the right place.
Talk to us about call forwarding and routing for your business.