Features
All Acepeak features
Each feature has its own page with how it works, who it is for and answers to common questions. Pick a product to see the features that belong to it, or compare plans and pricing.
UCaaS features
Feature pages for the AceEX cloud phone system.
- Number porting
Keep your existing numbers
Learn more - International calling
Calls to other countries
Learn more - Call forwarding
Send calls to any number or device
Learn more - Call queues
Hold callers, hand them to agents
Learn more - Visual voicemail
Read and play voicemail in the app
Learn more - Call analytics
Call volume and duration reports
Learn more - AI appointment booking
AI books meetings on calls
Learn more - CRM integrations
Sync calls with your CRM
Learn more - Caller ID control
Choose the number callers see
Learn more - Emergency calling
Dispatchable address on 911 calls
Learn more
CCaaS features
Feature pages for the AceCX AI contact centre.
- Predictive routing
Match customers to the best agent
Learn more - Queue callback
Keep their place, call them back
Learn more - Data-driven routing
Route using CRM data
Learn more - Real-time dashboards
Live queue and agent metrics
Learn more - Auto call summaries
AI summaries after every call
Learn more - Intraday management
Adjust staffing during the day
Learn more - Coaching and performance
Coach agents with AI feedback
Learn more - Historical reporting
Trend reports and exports
Learn more - CSAT & NPS tracking
Satisfaction scores per contact
Learn more - Answering machine detection
Skip machines, reach people
Learn more - Voicemail drop
Leave a message in one click
Learn more - Call blending
Agents take inbound and outbound
Learn more
CPaaS features
Feature pages for the APIs and AI agents.
- Number masking
Connect callers, keep numbers hidden
Learn more - Two-way messaging
Receive replies in threads
Learn more - Bulk campaigns
Send large message campaigns
Learn more - Message templates
Approved WhatsApp templates
Learn more - Video recording
Record video sessions by API
Learn more - Agent guardrails & monitoring
Limits and monitoring for AI agents
Learn more - Flash call verification
Verify numbers with a missed call
Learn more - SIM swap check
Detect recent SIM swaps
Learn more - Short codes & senders
Short codes and sender IDs
Learn more - Media streaming
Stream live call audio
Learn more - Number lookup
Carrier and line type lookup
Learn more
SMS Firewall features
Feature pages for SMS and voice firewall protection.
- Content & template rules
Filter by keywords and patterns
Learn more - Sender ID validation
Check sender ID and origin
Learn more - Spam call labelling
Tag suspected spam calls
Learn more - Robocall blocking
Block robocalls automatically
Learn more - Real-time alerts
Instant alerts on new attacks
Learn more - Live threat dashboard
Watch threats as they happen
Learn more - SS7 injection & faking
Stop illegitimate SS7 traffic
Learn more - OTT bypass detection
Find traffic that bypasses you
Learn more - Call-to-action detection
Flag messages pushing links or calls
Learn more
DLT & Caller ID features
Feature pages for registration, caller ID and reputation.
- Toll-free number verification
Verify toll-free numbers for texting
Learn more - Call signing
Sign calls so networks trust them
Learn more - Verified RCS sender
Verified brand profile for RCS
Learn more - Caller name (CNAM) registration
Register your outbound caller name
Learn more - Opt-in record capture
Store proof of customer consent
Learn more - Message template registration
Register templates with variables
Learn more - Label monitoring
Track how numbers are labelled
Learn more - Logo on call screen
Show your logo on the call screen
Learn more