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The whole floor, as it happens.
Queues, agents and campaigns, all live on one screen, so supervisors act on what is happening now, not on yesterday’s report.
▲ 46 per minute
Illustrative figures
A report tells you what went wrong. A live view lets you stop it.
Real-time dashboards put queues, agents and campaigns on one live screen, with AI pointing out the calls that need a supervisor right now.
Queues, agents, campaigns.
Real-time analytics cover every queue, every agent and every campaign, all live. Switch lens without leaving the screen.
Illustrative data
Alerted before the breach, not after.
Each waiting contact carries its own countdown. As time runs low it changes colour, so the call that needs attention is the one you see first.
- A live countdown on every contact
- Colour shifts as the SLA gets close
- Voice, chat and social treated alike
Illustrative countdowns
The 10 calls that matter, not all 200.
AI watches every conversation at once and scores risk in real time, so a supervisor sees a short ranked list instead of a wall of calls.
- Sentiment, SLA and intent signals
- Re-ranked as the scores move
- The riskiest call is always on top
Illustrative scores
Illustrative sentiment
See the call going wrong before it does.
AI detects real-time tone drops before the call derails, so a supervisor can step in while there is still something to save.
- Tone scored second by second
- Alert when it crosses the line
- Straight to the supervisor’s screen
One click from seeing to helping.
Listen, whisper or barge straight from the dashboard. Every action is audit-logged, and role-based access decides who can use each one.
Drop in on any conversation for QA without alerting the agent.
Speak only to the agent. Inaudible to the customer.
Join the call to handle escalations directly.
Every signal, one live feed.
Beyond queue numbers, the dashboard surfaces what is happening inside the conversations, as it happens, in one stream.
- Sentiment crashes
- Missed disclosures and compliance
- Buying intent the agent missed
- SLA warnings and repeated questions
- SLA warningMei · WhatsApp · 0:46 leftNew
- Sentiment crashOwen · Voice
- Repeated questionLia · Voice · 4×
- Buying intentDana · Webchat
Illustrative signals
The live view of everything else.
Real-time dashboards, answered.
They are live views of your queues, agents and campaigns, so supervisors see what is happening as it happens.
AI watches every conversation at once and ranks the ten that matter, using sentiment, SLA and intent signals.
Yes. SLA breach warnings alert you before the breach, not after, and show how much time is left.
Yes. Listen, whisper or barge in with one click, and every action is audit-logged.
Yes. Role-based access and per-supervisor governance, including jurisdiction rules, control what each person can see and do.
See the floor while it matters.
Talk to us about real-time dashboards for your contact centre.