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Acepeak
CPaaS · Voice API

Programmable voice that runs through your own switch.

Call control, IVR builder, conferencing, recording, number masking and click-to-call through clean REST APIs. Enterprises build on your brand and add AI agents when ready.

  • Call control
  • IVR builder
  • Number masking
  • AI-ready
Call flow · Live sessionLive
Incoming call+44 20 7946 0958
IVR · WelcomePlay greeting
Billing menuPress 1 · Billing
Agent queueBilling team
AI voice agentHand-off
REC 00:48
Call state
In progress
IVR node
Billing menu
Recording
On
Masked number
Proxy assigned
Agentic AI · built in

AI in Voice API, working on its own.

AI that takes the action, not just the note. Running inside the network, on your brand.

AI IVR replacement

Swap keypad menus for an AI agent that understands the caller and routes or resolves directly.

Before“Press 1 for billing, press 2 for support…”
✦ With AI“Hi, I’m calling about my invoice.” Routed and resolved.

Smart call routing

AI reads the caller’s intent and history, then sends the call to the best queue or agent.

BeforeNext available agent
✦ With AIBest agent for the intent and history

Missed call follow-up

When a call goes unanswered, AI sends a callback offer or message and books the return call.

BeforeMissed call, no reply
✦ With AICallback offered, return call booked
Features

Voice API, feature by feature.

Illustrative endpoints
POST/v1/calls
Call control

Make, answer, transfer, hold and bridge calls with simple API commands.

PUT/v1/ivr/{id}
Visual IVR builder

Drag nodes to design menus without writing code.

POST/v1/conferences
Conferencing

Host multi-party calls with mute, kick and moderator controls.

GET/v1/calls/{id}/recording
Call recording

Record calls on demand and fetch files through the API.

POST/v1/masking/sessions
Number masking

Connect riders, drivers or buyers without revealing real numbers.

POST/v1/click-to-call
Click-to-call

Let website visitors start a call with a single button.

Use cases

What enterprises build with it.

The same few API calls cover very different businesses. Here are four flows enterprises ship on your brand.

Marketplaces and ride-hailing

Connect riders, drivers or buyers without revealing real numbers, using a temporary proxy for each trip or order.

See logistics solutions

Support lines

Swap keypad menus for an AI agent that understands the caller and routes or resolves directly.

See support team solutions

Websites and apps

Let website visitors start a call with a single button, and land straight in the right queue.

Team and customer calls

Host multi-party calls with mute, kick and moderator controls, and record them on demand.

How it works

From setup to live.

  1. 01
    Get keys

    Create credentials in your white-label developer portal.

  2. 02
    Buy numbers

    Search and assign DIDs by API in 60+ countries. Browse wholesale DIDs.

  3. 03
    Build flows

    Code call logic or design an IVR in the visual builder. See IVR in the AceEX phone system.

  4. 04
    Go live

    Route production calls and bill minutes on your invoice.

Operators
For mobile operators

We supply the APIs, docs, sandbox, portal and billing under your name. You supply the customers.

See the reseller program
Developers
For aggregators & developers

One API for voice, messaging and AI agents, on direct routes.

Read about wholesale voice
FAQ

Questions, answered.

Need in-app calling with video as well as voice? The same WebRTC stack is covered on the Video API & SDK page.

Every call already crosses your switch. Now it crosses your invoice too, at your margin.

Give your enterprises an API.

Book a 30-minute technical briefing with our engineers.