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Feature · Visual voicemail

Read your voicemail before you play it.

Every message arrives with an AI transcript, in your inbox and on your mobile.

AI transcriptsInbox + mobileAny deviceSearchable
One message, two ways in
Priya · Parkside Financial
Heard and read
0:32 / 0:32
AI transcriptComplete

Hi, it’s Priya from Parkside Financial. Could we move Tuesday’s meeting to 10:30, and could you call me back about the quote? Thanks.

Tue · 10:30Call backQuote
Call backText backForward

Illustrative

Nobody enjoys a pile of unplayed messages. Read them in seconds, and play only the ones that matter.

Visual voicemail turns every message into text, delivers it where you already are, and keeps it all in one place.

Read, don’t wait

Seconds to read, not minutes to play.

A 30-second message takes 30 seconds to hear. Its transcript takes a glance, so a full inbox clears in minutes.

0:32
Listen to it
Done
0:04
Read it
Done
  • Skim a full inbox in minutes
  • Play only what needs a voice
  • Triage on the move

Illustrative timings

Wherever you are

One message, everywhere you work.

Voicemail is delivered to your inbox and your mobile together, so you see it on whichever screen is in front of you.

  • In your email inbox
  • On your mobile
  • In the desktop and browser app
New voicemail
Email inbox
Delivered
Mobile
Delivered
Desktop app
Delivered
Live transcript

Already in your inbox before they hang up.

Transcripts can hit your inbox before the caller has finished leaving the message, so you can act on it straight away.

CallerLeaving a message
Your inboxTranscript arriving
Hi, it’s Priya from Parkside Financial.Could we move Tuesday’s meeting to 10:30?
  • Act while the caller is still on the line
  • Hear the urgent ones first
  • Nothing waits for a full playback

Illustrative

Find any message

Search by what was said.

Because every message is text, you can scan a whole inbox at a glance and pick out the words that matter.

  • Spot names, numbers and requests fast
  • No more replaying to find one detail
  • Keyword search also works across recordings
quote2 messages
Priya · Parkside Financial10:02

Could we move Tuesday’s meeting to 10:30 and get a call back about the quote?

Marco · Northwind09:48

Following up on the invoice we discussed. Please ring me back.

Aisha · City Clinic09:15

Calling to confirm tomorrow’s appointment and the quote for the new equipment.

Illustrative inbox

When calls go to voicemail

Three roads, one inbox.

Your call routing decides when a call becomes a voicemail. Whichever way it gets there, it lands in the same place.

  • You set the rules in call routing
  • Time-of-day rules apply to every site
  • Every message is transcribed
1
No answer
Nobody picks up in time.
2
After hours
The office is closed.
3
All lines busy
Overflow is set to voicemail.
One inbox
Transcribed and ready
In the app

Read and play on every device.

Voicemail lives in the softphone on iOS, Android, macOS and Windows, and in the browser softphone too.

  • The same inbox on every screen
  • Read on the train, play at your desk
  • No separate voicemail app to learn
1
iOS
New voicemail
Android
Up to date
macOS
Up to date
Windows
Up to date
Answer back

From message to reply.

Once you have read it, answering is one tap away: call back, text back or pass it on.

Nothing sits unread. Each message is a small task, and the transcript tells you exactly which one.

Call back

Return the call with one tap.

Text back

Reply by message when a call is too much.

Forward

Pass the message to a colleague.

Or skip it entirely

Sometimes the best voicemail is no voicemail.

With the AI receptionist on every line, a call can be answered instead of left to a beep. It qualifies the caller, books the appointment and writes the summary, so your team walks into a warm calendar, not a cold voicemail queue.

  • Use voicemail where it fits
  • Use the AI receptionist where it helps
  • Both land in the same place
Answers the call
The AI receptionist picks up, so the caller is never left to a beep.
Qualifies the caller
It asks the right questions and notes the answers.
Books the appointment
A time goes straight onto the calendar.
Writes the summary
Your team gets a clean summary, not a cold voicemail.

Illustrative

FAQ

Visual voicemail, answered.

Clear your voicemail in a glance.

Talk to us about visual voicemail for your team.

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