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Acepeak
CPaaS · WhatsApp Business API

WhatsApp for your enterprises, billed by you.

Onboard enterprises to the WhatsApp Business API, send templates and run live chats from one REST API. Add AI agents that answer and act inside the thread, under your brand.

Talk to Partnerships  →Read the API docs  →
  • Template messages
  • Live chat
  • AI agents
  • Embedded signup
portal.yourbrand.com/whatsapp
WhatsApp sender · Account view
A
Acme Store
+44 20 7946 0958
Connected
Business profile
Verified
Template
order_update approved
Session window
Open
Bot status
✦ AI agent active
Signup completed in 2 min
Agentic AI · built in

AI in WhatsApp Business API, working on its own.

AI that takes the action, not just the note. Running inside the network, on your brand. See WhatsApp inside the AceCX contact centre.

In-chat AI agent

An AI agent answers questions, tracks orders and books slots directly inside WhatsApp conversations.

Template drafting

AI suggests template wording and variables that match the enterprise’s use case and tone.

Fallback to SMS

If a WhatsApp message fails, AI resends the content by SMS so the customer still gets it.

Features

WhatsApp Business API, feature by feature.

Embedded signup

Enterprises connect their WhatsApp business account in a few clicks.

Template library

Create, submit and manage message templates per enterprise.

Media messages

Send images, documents, locations and interactive buttons.

Session messaging

Reply freely inside open customer service windows.

Catalog and lists

Show products and menus customers can browse inside the chat.

Unified webhooks

Receive inbound messages and statuses in the same format as SMS.

Use cases

A day on WhatsApp.

One thread carries the whole customer journey, from the first template to the last browse. See retail and eCommerce solutions.

  1. 08:10
    Order confirmation
    Hi Priya, thanks for your order #4821. We’ll message you here when it ships.
    Utility template
  2. 09:41
    Shipping update + AI Q&A
    Your order has shipped and arrives Friday 2–4 pm. Reply here if you need to change the time.
    Template, then session
  3. 14:00
    Appointment reminder
    Reminder: your fitting is tomorrow at 10:30. Tap a button to confirm or reschedule.
    Utility template
  4. 18:30
    Back in stock
    Good news: the navy jacket is back in your size. Browse the catalog without leaving the chat.
    Catalog message
How it works

From setup to live.

Embedded signup · Onboarding3 / 4
  1. OnboardDone

    Enterprises connect their number through your branded embedded signup.

  2. ApproveApproved

    Submit templates and get them ready for sending.

  3. 3
    IntegrateIn progress

    Send and receive through the same /v1/messages API.

    POST /v1/messages
{ "channel": "whatsapp", "template": "order_update" }
  4. 4
    ScaleNext

    Turn on AI agents and bill conversations at your price.

For mobile operators

We supply the APIs, docs, sandbox, portal and billing under your name. You supply the customers.

See the reseller program 9:41
For aggregators & developers

One API for voice, messaging and AI agents, on direct routes.

Read the API reference 9:41
Everything else in the box

WhatsApp is one thread. Weave in the rest.

Conversational AIOne bot for WhatsApp, RCS, SMS and web chat.RCS Business MessagingRich, branded messages in the native inbox.AI Voice Agent APIThe same agents, answering phone calls.
SMS APIThe fallback channel on direct operator routes.Verify & OTPOne-time passwords with channel fallback.Developer Portal & BillingDocs, sandbox and invoices on your own domain.
FAQ

Questions, answered.

No. WhatsApp uses the same messages API and webhook format, with a channel field.

Give your enterprises an API.

Book a 30-minute technical briefing with our engineers.

Book a briefing Talk to Partnerships