Per-seat address sync
Each seat has its own address, synced for emergency calls.
Seat AAddress on file
Seat BAddress on file
Seat CAddress updated
Illustrative
Feature · Emergency calling
Emergency calling that knows where your people are.
Every seat gets its own synced address, so a 911 call arrives with a dispatchable location. Built for Kari's Law and RAY BAUM's Act.
Per-seat address syncKari's LawRAY BAUM's ActReal-time to PSAPs
One 911 call, live
- A seat dials 911Directly, with no prefix.
- Its address is attachedThe synced address for that seat.
- The PSAP receives itA dispatchable address, in real time.
Dialing 911…Address attachedDelivered to the PSAP
Illustrative
A business number tells an operator nothing about the floor or the desk. E911 fixes that by sending the right address with every call.
What it does
Dynamic E911 on every seat.
Real-time to emergency services
The PSAP gets a dispatchable address on every 911 call.
Kari's Law
Built to meet it: 911 is dialed directly, with no prefix.
RAY BAUM's Act
Built to meet it: a dispatchable location goes with the call.
Before the first call
Set up once, then it just works.
- 01
Enable voice calling
Turn on voice calling for your users.
- 02
Acknowledge the limits
Where the FCC or CRTC requires it, we ask at activation.
- 03
Register each seat
Add an accurate address for every user or number.
- 04
Dial 911 as normal
The address goes with the call.
Why per-seat matters
The address on file can differ from where the caller is.
1
Address for everyone
A remote or moved seat can show the wrong place.
1 per seat
Address for each seat
Each seat carries its own, and you keep it current.
Your responsibilities
Three things stay with you.
01
Keep addresses current
Update a seat’s address whenever the person moves.
02
Inform users
Tell every user about the limits of emergency calling.
03
Keep a backup
Have a mobile or landline as another way to reach emergency services.
Know the limits
An internet service, not a landline.
Internet or power outage
Calling will not work if either is down.
Nomadic numbers
The address on file may not match where the caller is.
Country and number type
Capability varies. Ask us for your country.
Acknowledgment
We obtain it at activation where the FCC or CRTC requires.
FAQ
E911 questions, answered.
E911 is enhanced 911: the emergency call arrives with a location attached, so the operator can send help even if the caller cannot speak or does not know the address.
Yes. Acepeak E911 is dynamic: it syncs an address for each seat and is built to be compliant with both Kari's Law and RAY BAUM's Act, passing a dispatchable address to emergency services in real time.
Yes. You register and keep current an accurate physical service address for each user or number where required, so emergency calls can be routed appropriately. You also tell every user, and on-site visitors where relevant, about the limitations.
No. The service is internet-based, so emergency calling will not work during an internet or power outage, if the device or account is not working, or if service is suspended. Keep a mobile or landline as a backup.
Capability varies by country and by number type. Email support@acepeak.com for the position in a specific country and we respond within one business day.
Put the right address on every call.
Ask us about emergency calling for your countries and number types.