Home / CPaaS / Two-way messaging
Every text you send can get an answer back.
Receive replies on long codes or short codes and keep threaded conversations. Every reply is delivered to your webhook.
Illustrative
A text that can't be answered is half a conversation. Two-way messaging brings the other half back to your system.
Out to the customer, back to your webhook.
Every message also returns a handset-level delivery receipt, and a reply shows up as a replied status.
Each customer's replies, in one thread.
Conversations stay together, so your team sees the whole exchange.
- Threaded by customer
- Replies delivered to your webhook as they arrive
- STOP and unsubscribe handled for you
Illustrative
Replies are read for intent, then acted on.
A STOP, a yes or a question triggers the right action without anyone typing a reply by hand.
Replies come back on either kind of code.
Replies arrive on your long code.
Replies arrive on your short code.
Either way, each reply goes to your webhook, ready for your own system to read.
Next to everything else you send.
Two-way messaging sits in the SMS API, on direct operator routes with handset-level delivery receipts.
Opt-out handling
Processes STOP and unsubscribe replies automatically.
Delivery reports
Track sent, delivered and failed status for every message.
Bulk campaigns
Schedule and send large messaging campaigns with personalisation.
Smart sender selection
Picks the best sender ID or number per destination.
Two-way messaging, answered.
It lets you receive replies to the messages you send and keep threaded conversations with customers.
Two-way SMS delivers replies on long codes or short codes to your webhook.
Opt-out handling processes STOP and unsubscribe replies automatically.
Yes. Replies are read for intent, so STOP, a yes or a question can trigger the right action, such as recording an opt-out or confirming an appointment.
Yes. It sits in the SMS API with A2P and bulk messaging, on direct operator routes with handset-level delivery receipts.
Let your customers text back.
Talk to partnerships about two-way messaging in the SMS API.