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Today shows what’s happening. History shows why.
Trend reports across your queues, agents and campaigns, filtered the way you think and exported wherever you work.
Illustrative figures
Your contact centre already wrote a year of answers.
Every conversation is stored as structured data, so you can look back, compare periods and spot the pattern, instead of relying on a weekly meeting nobody prepared for.
One history, three views.
Revenue sees sentiment-to-close, CX sees first-contact resolution by agent, and compliance flags risky phrases across recorded calls.
See how tone on the call lines up with deals that close.
Compare resolution by agent, week by week.
Flag risky wording across every recorded call.
Illustrative trends
From everything to the one thing.
Filter by agent, date range, sentiment, intent or campaign, and stack them. Each filter narrows the report until you are looking at exactly the conversations that answer your question.
- Five filters, used together
- The count updates as you narrow
- Save the view and reuse it
Illustrative counts
Slide through time.
Pick any date range and the report redraws for it. Move the window to compare a launch week with a quiet one, or this quarter with last.
Illustrative trend
Illustrative archive
Every call, findable.
Search the words that were said across the whole archive and see which days they came up. Risky phrases surface across every recorded call, not just the ones someone listened to.
- Search across every recorded call
- See which days a topic spiked
- Jump from a day to the calls
CSV or your warehouse.
Export any report to CSV, or send the data to your warehouse so it sits next to everything else you analyse. Warehouse sync is available on higher tiers.
Illustrative export
Last quarter is next week’s forecast.
Forecasts are built from the contact history already inside the platform, so there are no spreadsheets to upload. What you reported on yesterday is what you staff against tomorrow.
- Volumes by queue, channel and interval
- No spreadsheets to import
- Adjust for a launch or a holiday
Illustrative forecast
Historical reporting, answered.
It is trend reporting across your queues, agents and campaigns, built from the conversations you have already handled.
Revenue sees sentiment-to-close correlation, CX sees first-contact resolution by agent, and compliance flags risky phrases across recorded calls.
Yes. Filter by agent, date range, sentiment, intent or campaign.
Yes. Export to CSV or your warehouse. Warehouse sync is available on higher tiers.
Yes. Forecasts are built from the contact history already inside the platform, so planning starts from what really happened.
Let your history make the case.
Talk to us about historical reporting for your contact centre.