AceEX · Omnichannel Inbox

Customer engagement, one inbox.

Q: Which social channels are native?

Instagram, Facebook Messenger, Telegram, Twitter/X, WhatsApp Business, plus SMS, MMS, and the website chatbot.

Q: Can agents see past calls when a chat comes in?

Yes. Shared memory attaches every past interaction to the contact record across every channel.

Q: Does it integrate with our CRM?

HubSpot, Zoho, and Pipedrive all have native two-way sync. Custom CRMs via REST API.

Q: How are angry callers detected and routed?

AI sentiment is scored on every voice and chat interaction in real time. Negative-sentiment threads escalate to senior agents and surface on the supervisor dashboard within seconds.

An AceEX customer engagement platform with voice, SMS, web chat, and every social channel in one agent view — shared memory across every conversation.

6+ channelsShared memoryCRM native24/7 support

One inbox

Shared memory

Eric · WhatsApp

Mei · Voice

Owen · Instagram

Every channel · One queue

Your customer messages on WhatsApp Monday and texts Thursday. Most tools treat that as two problems. Acepeak treats it as one conversation.

Every channel, same desktop

Every channel. One agent desktop.

Voice, SMS, WhatsApp, Instagram, Messenger, Telegram, X, and the website chatbot all land in the same queue — with shared memory across every past interaction.

Voice & SMS

PSTN + 10DLC

Business API

Instagram

DM + Story reply

Messenger

Facebook Pages

Telegram · X

Bots + DMs

Webchat

Bot → agent

Eric Rivera

Ridgeline · WhatsApp

Voice · Mon 2:14 PM

Chat · Wed 11:08 AM

SMS · Fri 4:32 PM

CRM · HubSpot

Two-way sync

Contact

Deal

Note

CRM sync

CRM sync, two-way.

Native sync with HubSpot, Zoho, and Pipedrive. Every conversation logs to the right contact record. Every agent sees full history before they reply.

Native two-way sync — HubSpot · Zoho · Pipedrive

Every interaction logged to the contact record

Custom CRMs supported via REST API

AI everywhereAI

AI on every message.

AI summaries, AI sentiment, AI transcripts on every interaction — with angry callers routed to senior agents automatically.

AI summaries

Every voice and chat thread auto-summarised. Custom templates per team.

AI summary

Demo requested · Tue 10:30
Budget confirmed · 25 seats
Decision in 2 weeks

AI sentiment

Real-time tone scoring. Angry callers route to senior agents the same second.

Live scores3 active

EEric · WhatsApp+ 0.82

MMei · Voice~ 0.04

OOwen · Voice! −0.71

Owen routed to senior agent

AI transcripts

Every voice call transcribed, searchable by keyword across history.

Transcript0:14

“Looking for help with our demo”

“Sure — Tuesday at 10:30 works.”

"WhatsApp on Monday, a phone call Wednesday, a webchat Friday — same agent, same thread, full history visible. Shared memory closed the gap our old helpdesk never could."

Faizan Parekar

Operations Manager · Twiching

"AI sentiment routes upset customers to senior agents the instant their tone shifts. Our supervisor dashboard catches at-risk threads in seconds, not after a CSAT survey."

Ismail Tai

Sales Manager · Wholesalevoice

Ready to merge your channels?

FAQ

Questions, answered.

What is the AceEX customer engagement platform?

AceEX is Acepeak's unified inbox for voice, SMS, web chat, WhatsApp, Instagram, Messenger, Telegram, and X — every channel attached to the same contact record with shared memory across 60+ countries.

Which social channels are native?

Can agents see past calls when a chat comes in?

Does it integrate with our CRM?

How are angry callers detected and routed?

Ready to switch

Your customer engagement, in one queue.

14-day free trial. No credit card required. Numbers ported from any carrier worldwide.

14-day free trialNo credit cardNumbers ported free99.99% uptime

Last updated: May 2026