Acepeak docs to get you shipping.
The official Acepeak docs — setup guides, admin walkthroughs, API reference, and developer recipes maintained by the team that ships the platform. Search 800+ articles or jump to a section below.
Pick the path that fits your role.
Whichever role you fall into — admin, end user, or engineer — we map a fast path to live.
Admin Quickstart
Set up your account, invite your team, port numbers, and configure call routing in under 30 minutes.
End-User Guide
Make and receive calls, send SMS, run video meetings, and use the mobile and desktop apps.
Developer Setup
Generate API keys, send your first request, configure webhooks, and integrate with your stack.
Browse by topic.
Getting Started
Account setup, billing, user roles, and first-time configuration.
- Create your first user
- Port a number to Acepeak
- Set business hours
Phone System (AceEX)
Extensions, hunt groups, IVR, voicemail, call recording, and hold music.
- Build an IVR flow
- Create a hunt group
- Set up call recording
Contact Center (AceCX)
Queues, agents, dialer, omnichannel routing, and supervisor tools.
- Create a queue
- Configure the predictive dialer
- Set up supervisor barge
AI Receptionist
Train your AI receptionist on your business, set call-handling rules, and configure escalation paths.
- Onboard your AI receptionist in 10 minutes
- Set escalation rules
- Connect the AI receptionist to your calendar
Integrations
HubSpot, Zoho, Salesforce, Microsoft Teams, Google Workspace, Slack, and Zapier.
- Connect Acepeak to HubSpot
- Set up SSO with Google Workspace
- Build a Zapier workflow
Billing & Account
Manage seats, invoices, payment methods, and account ownership.
- Add or remove seats
- Update billing details
- Transfer account ownership
Security & Compliance
Encryption, access control, audit logs, STIR/SHAKEN, and data handling.
- Configure SSO and SAML
- Enable audit logging
- Understand STIR/SHAKEN
Mobile & Desktop Apps
iOS, Android, Mac, and Windows. Install, sign in, and run calls.
- Install the desktop app
- Set up the mobile app
- Hot-desking on a shared device
Reporting & Analytics
Dashboards, scheduled reports, custom metrics, and data exports.
- Build a custom report
- Schedule a daily email export
- Track agent occupancy
Popular this week.
How to port a number to Acepeak
Step-by-step walkthrough — request a port, submit the LOA, monitor progress in the dashboard, and run a parallel-call test before flipping live.
- 6 min · 6.4kPhone system
Build a multi-level IVR with business hours
- 8 min · 5.1kAI · Receptionist
Onboard your AI Receptionist in 10 minutes
- 5 min · 4.7kIntegrations
Connect Acepeak to HubSpot
- 7 min · 3.9kSecurity
Set up SSO with SAML and SCIM
- 9 min · 3.2kContact center
Configure the predictive dialer for compliance
Questions, answered.
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