"Searching across nine months of calls used to take a week of sampling. Now QA pulls every conversation that mentions the new product and flags coaching gaps the same morning."
Faizan Parekar
Operations Manager · Twiching
Feature · Full-Fidelity Capture
Call recording, fully searchable.
Acepeak call recording captures every call with AI transcripts, keyword search, and PCI/HIPAA redaction baked in.
Full fidelityKeyword searchHIPAA ready24/7 support
“refund policy”Searching…24 calls
Matches across 9 months of recordings
Jordan TateVoice · 2:14
“…explained the refund policy in detail.”
Sarah CarterVoice · 4:08
“…asked whether the refund policy applied.”
Daniel OwensVideo · 1:42
“…confirmed our refund policy covers 30 days.”
Recording every call is cheap. Recording you can actually search is rare.
On the base plan
What ships on the base plan.
Recording, transcript, search, redaction, retention — none of it gated behind an upgrade.
Full-fidelity recording
Every inbound and outbound call captured at studio quality, stereo by default.
REC02:14 · 48 kHz · 320 kbps
AI transcript attached
Every recording arrives with a synced transcript — speakers, timestamps, sentiment markers.
[0:14] Eric · “refund question”[0:42] Aria · “already issued”
Keyword search · full archive
Find every conversation that mentioned a phrase — across every call you have ever recorded.
“refund”347 hits
PCI · PHI · SSN redaction
Sensitive data automatically masked from audio and transcript. Pattern rules customizable.
PCI**** **** **** 4242
SSN***-**-1834
Configurable retention
30 days, 7 years, or forever — set per data class. Legal-hold flag pauses deletion.
30d90d7y∞
Consent · per stateAll-party · 12 states
CAILMAWANYTXFLGAOHPA+ 38
All-party consentOne-party
BAA signed
HIPAA · healthcare plans
Audit log · last 3 events
14:02Playaria@redwoodpeds · call #487
13:48Exportqa@redwoodpeds · 12 calls
11:30Holdlegal@redwoodpeds · case #2024-08
Compliance
Compliance built in.
Recording consent configurable by state. BAA signed on HIPAA plans. Audit log on every playback, export, and retention rule applied.
All-party vs one-party rules per state
BAA on healthcare plans · signed in 2 days
Audit log streams to your SIEM
The numbers behind the archive.
48 kHz
Stereo · studio fidelity
< 2s
Transcript latency
7 yrs
Default retention max
"Automatic PCI and SSN redaction takes the compliance worry off our recording pipeline. Audit logs satisfy our internal review board on every playback."
Ismail Tai
Sales Manager · Wholesalevoice
Ready to record — and find — every call?
FAQ
Questions, answered.
Full-fidelity capture on every call with AI transcripts, keyword search across the archive, automatic PCI/HIPAA redaction, configurable retention, and audit logs on every playback.
Stop sampling · start searching
Your call recording, searchable.
14-day free trial. No credit card required.
14-day free trialNo credit cardHIPAA readyAudit logged
Last updated: May 2026