"We rebuilt our IVR from scratch in a single afternoon — no developer involved. Working-hours and holiday routing now actually match the way our clinic operates."
Faizan Parekar
Operations Manager · Twiching
Feature · Custom IVR
An auto attendant for every hour.
Acepeak auto attendant — multi-level menus, working hours, holiday routing, all configured from the console.
Cloud IVRMulti-level32+ languages24/7 support
“Hi, this is Acepeak…”
Press 1
→ AriaSales
Press 2
routing…Support
Press 3
→ OwenBilling
Most IVRs are an apology. Press 1, press 2, press 9 to repeat, hang up. A good IVR gets callers where they need to go in fewer than three taps.
What a modern IVR includes
What a modern IVR includes.
Featured
Multi-level menus
Conditional branches go as deep as your routing logic needs.
Tree preview3 levels deep
└ Greet “Hi, this is Acepeak…”
└ 1 Sales · new business
└ 1.1 US · East → Aria
└ 1.2 US · West → Owen
└ 2 Support → Tier-2 queue
└ 3 Billing → Owen
Cloud IVR menu setup
Configure greetings, menus, and routing from the console. No code, no support tickets.
Greet→Menu→Route
Working hours & holidays
After-hours flow handles voicemail, AI receptionist, or callback.
Mon–Fri 8–6Closed SunHoliday
Skills-based routing
Caller intent + agent skills decide the destination automatically.
EN · Tier 1BillingAria
Callback-on-wait
Position-in-line and an automatic callback if the queue gets long.
3rdin line · ~ 4 minCallback
Skip the menuAI
Or skip the menu.
An AI receptionist can handle the routing job entirely with natural language. Callers describe what they need and route automatically — no “press 9 to repeat,” no menu tree to maintain.
Without AI~ 14.2s
1.Listen to greeting · 4s
2.Press 1 for English
3.Press 3 for Billing
4.Press 2 for Existing account
5.Wait for agent
5 taps · menu fatigue
vs
With AI receptionist~ 2.1s
S
“I need to update the credit card on my last invoice.”
AI · understood
Billing · Owen
No menu pressedAvg menu time14.2s → 2.1s
One sentence · routed
Natural language replaces tone-press menus
Falls back to the IVR tree on ambiguity
Multi-language by default · 32 supported
The numbers behind the menu.
< 3 taps
Median menu depth
14 → 2s
Time-to-route win
0 dev
Setup hours
32 langs
Studio voice quality
"Skills-based routing took our average wait time down by 40%. Callers reach the right team on the first hop instead of getting bounced through three menu trees."
Ismail Tai
Sales Manager · Wholesalevoice
Ready to ship a menu callers will tolerate?
FAQ
Questions, answered.
A cloud-hosted IVR with multi-tier menus, working hours, holiday routing, skill-based delivery, and 32+ studio-recorded languages — all configured from the console without a developer.
Cloud IVR · 0 dev hours
Your auto attendant, menu or no menu.
14-day free trial. No credit card required.
14-day free trialNo credit cardCloud IVR32+ languages
Last updated: May 2026