An AceCX AI contact center with omnichannel queues, power and predictive dialers, agent assist, and sentiment routing.
Voice in one tool and chat in another is where every SLA fails. Acepeak puts voice, SMS, web chat, Instagram, Facebook, Telegram, WhatsApp, and X in one skills engine— with shared memory.
Omnichannel queues, dialers, AI agent assist, sentiment routing, virtual hold, and live analytics — nothing gated, nothing bolted on later.
Voice, SMS, social, and web chat in one engine.
AMD, DNC scrub, local caller ID, USA compliant.
Whispers scripts and next-best-action live.
Upset callers route to senior agents.
Position-in-line and automatic callback.
Queues, agents, campaigns — all live.
Call barging, whisper, and live listen on every conversation. AI ranks which calls need intervention first — so supervisors work the 10 that matter, not scan 200.
Top-10 ranked queue · sentiment, SLA, and intent signals
Listen · whisper · barge — one click, audit-logged every time
Per-supervisor governance: role-based access, jurisdiction rules
Power and predictive dialers are included at the base plan. Progressive dialer is available on higher tiers for compliance-heavy outbound.
Pace one-to-one or dial ahead of agent capacity. AMD, DNC scrub, local caller ID, CRM sync — all on the base plan.
Preview-based outbound for compliance-heavy lists. Additional pacing and list-blending resources, full disclosure controls, and per-campaign throttling.
"Voice, chat, WhatsApp, Instagram — every channel hits the same skills engine with shared memory. Agents see the whole customer history before they pick up, and supervisors finally manage one queue, not eight."
"AI agent assist whispers next-best-action live, and the supervisor view ranks at-risk calls automatically. Coaching that used to be sample-based now hits the moments that actually need it."
Ready to consolidate the contact center?
AceCX is Acepeak's CCaaS platform — voice, SMS, web chat, and every social channel in one skills engine, with predictive dialers, agent assist, supervisor monitoring, sentiment routing, and interaction analytics.
14-day free trial. No credit card required. Numbers ported from any carrier worldwide.
Last updated: May 2026
