"After-hours appointment requests now route to the AI receptionist instead of voicemail. Our front desk shows up Monday to a calendar that already has Tuesday and Wednesday booked solid."
Faizan Parekar
Operations Manager · Twiching
Solution · Clinics & Practices
Your healthcare phone system, modern and HIPAA-ready.
Acepeak healthcare phone is HIPAA-ready, with a 24/7 AI receptionist and no-show reduction built in.
HIPAA ready·BAA signed·32+ languages·24/7 support
Tomorrow · Dr. Hayes
After-hours · 11:53 PM9:00
EConfirmed
Emma Brooks
Follow-up visit
9:30
open slot
JAI · 11:42 PM
Jake Turner
New patient intake
10:00
SConfirmed
Sarah Carter
Lab results review
10:30
open slot
DAI · 11:48 PM
Daniel Owens
Consult
11:00
open slot
PAI · 11:53 PM
Paige Smith
Annual physical
3 appointments booked by the AI receptionist overnight — no voicemail.
After 5 PM, your front desk is nobody. Every missed call is a patient picking a competitor.
What teams need
What clinic teams need.
AI receptionist, no-show reduction, BAA-signed compliance, online fax, multi-site management, and PHI-redacted recording.
AI receptionist · 24/7
Answers every call, books appointments, summarizes intake — even at 11 PM on a Sunday.
Live · 24/7EN · ES
No-show SMS reminders
Automated reminder sequences cut no-shows by 30-40% across most clinics.
−34%
No-shows
Automated SMS · 24h, 2h
HIPAA · BAA signed
BAA on request. Audit-logged access, retention by data class, encrypted at rest.
BAAHIPAA · OK
Online fax for referrals
Send referrals and records by fax from the same console — paid add-on.
Referral · 4 pagesSent
Multi-site for clinic groups
One admin, every site. Per-location numbers, hunt groups, and routing rules.
Westside · 2 lines
Northpark · 3 lines
PHI-redacted recording
SSN, MRN, DOB, and custom patterns auto-redacted from audio and transcript.
PHIDOB ***-**-1972
Clinic group · 3 sites
One admin consoleWestside
MAI failover
Eastbay
Lunch (12-1)Westside → AI receptionist
HolidayAll sites → AI receptionist
Spanish callerAuto → ES voice
Multi-site
Built for multi-site clinic groups.
One admin console runs extensions, hunt groups, and routing across every location. Front-desk coverage can failover to the AI receptionist between sites during breaks, lunch runs, or holidays — no phone tree rebuilds needed.
Per-site numbers, hunt groups, and rules
Lunch / holiday failover to AI receptionist
Spanish-speaking caller auto-routed
The numbers behind the front desk.
24/7
AI receptionist
−34%
No-shows
< 0.5s
Pickup
32
Languages
"BAA-aligned recording with PHI redaction takes the legal worry out of every patient interaction. Compliance reviews used to be a sweat — now it's a checkbox."
Ismail Tai
Sales Manager · Wholesalevoice
Ready for a front desk that never closes?
FAQ
Questions, answered.
Incident workflow triggers auto-hold on impacted recordings, a 72-hour compliance audit export, and notification to your designated BAA contact — all logged to the audit trail.
HIPAA-ready · 24/7
Your healthcare calling, never missing a patient.
24/7 support included. Numbers ported from any carrier worldwide.
24/7 support60+ countriesBAA signedEHR connectors
Last updated: May 2026