"Abandoned-cart SMS pulled in 28% recovery in the first month. The 10DLC registration was handled before our migration even finished — zero throttle, zero spam labels."
Faizan Parekar
Operations Manager · Twiching
Solution · Retail & eCom
Your retail contact center, on every channel.
Acepeak is the retail contact center built for omnichannel — voice, SMS, WhatsApp, Instagram, and web chat on one queue.
6+ channels·10DLC SMS·Shopify sync·24/7 support
EB
Emma Brooks
Contact #4821 · one unified profile
Instagram
DM · "size 9?"
Voice
Called to order
SMS
Shipping update
WhatsApp
Delivered
Four channels · one customer timeline
Customers DM at midnight, text on Saturday, hit chat at 11 AM while in cart. Acepeak routes all of it to one queue.
Channels
Six-plus channels, one queue.
Featured
Voice · SMS · MMS · web chat
Synchronous and async — same queue, same context, same agent skills engine.
VoiceSMSMMSWeb chat
One queue · live mix
Voice7
WhatsApp4
SMS3
Web chat5
Five social channels
Instagram, Facebook, WhatsApp, Telegram, X (Twitter) — native APIs.
Website chatbot
Auto-resolves order status, returns, and tracking without an agent ever touching the ticket.
“Where’s order #4821?”
“Out for delivery · arrives today.”
AI receptionist · after hours
Picks up after-hours calls, books returns, hands off complex tickets to humans Monday morning.
Live · 24/7
Native ecom sync
Shopify, BigCommerce, WooCommerce — order, customer, and cart sync without webhooks to write.
SyncedCart recovery
Abandoned cart SMS that converts.
Recovery via SMS hits 20-30% conversion at major retailers. 10DLC registration handled. Cart triggers pulled from Shopify, BigCommerce, and WooCommerce.
01
Cart abandoned
Shopify webhook
02
SMS triggered
10DLC registered
03
Customer replies
"yes apply"
04
Order recovered
+$84.20 · checkout
20–30%median cart-recovery rate
Shopify · BigCommerce · Woo
10DLC handled in onboarding
The numbers behind the cart.
6+
Channels
20–30%
Cart recovery
10DLC
Handled in setup
24/7
AI receptionist
"Saturday-night DMs hit the same queue Monday-morning calls do. Our shift leaders see one inbox, one customer history, one clean ticket — instead of three vendor logins."
Ismail Tai
Sales Manager · Wholesalevoice
Ready to put every channel on one queue?
FAQ
Questions, answered.
Yes. Native app with order, customer, and cart sync across Shopify, BigCommerce, and WooCommerce.
Every channel · one queue
Your retail contact center, on every channel customers use.
24/7 support included. Numbers ported from any carrier worldwide.
24/7 support60+ countriesShopify sync10DLC
Last updated: May 2026