An AceCX agent assist that whispers scripts, empathy cues, and next-best-action live to the agent — audible only to them.
“This is the third time I’ve called about this.”
“Acknowledge their frustration. Offer a dedicated escalation owner.”
Agents don’t fail on product knowledge — they fail when they miss a moment. A sentiment shift, a pricing cue, an objection they’ve never handled. AceCX whispers the right move in real time, audible only to the agent.
Right script, empathy cues, next-best-action, compliance prompts, KB answers — surfaced the second the conversation needs them.
Detected intent triggers the right move.
Soften the moment a tone changes.
Surface upsell + close moves in real time.
Catches missed disclosures the second they slip.
Policy answers from your internal KB.
“Refunds within 30 days, no questions asked.”
Scripts are static. The AI is reactive. It reads sentiment, intent, and entities mid-call and updates the whisper in real time — so the agent always has the right move, not the last move.
Reads sentiment, intent, and entities every second
Surfaces the right move at the right moment
Replaces sidebar searches and outdated playbooks
Voice, video, chat, SMS, and social. Same reactive AI, same real-time nudges — surfaced as inline hints when the channel is text instead of audible whispers.
Audible whisper in the agent earpiece.
Same audio stream + inline action chip.
Inline ghost-text suggestions in console.
WhatsApp, IG, Messenger, Telegram, X.
"New reps ramp to quota in six weeks instead of twelve. The whisper catches sentiment shifts and pricing cues we used to coach in QA reviews two weeks after the call — now it surfaces inside the conversation."
"Compliance prompts the second a disclosure is missed, next-best-action when buying intent shows up — same model on voice and chat, agent-only audio. Static scripts couldn't do this."
Ready to give every agent a coach in their ear?
A real-time AI layer that listens to every call and chat, then whispers scripts, empathy cues, KB answers, and next-best-action — audible to the agent only, in 32+ languages, across every channel.
14-day free trial. No credit card required. Numbers ported from any carrier worldwide.
Last updated: May 2026
