"Carrier-grade reliability matters when we run 40k calls a day. Acepeak is the first platform we trusted at that volume across all three of our regional sites without a single architectural compromise."
Faizan Parekar
Operations Manager · Twiching
AceCX · 500+ Seats Tier
An enterprise contact center built for scale.
An AceCX enterprise contact center for 500+ seats — multi-site, SSO, SCIM, custom SLAs, dedicated TAM.
10,000+ concurrentSSOSCIMMulti-siteCustom pricing
New York
London
Dubai
Tokyo
Singapore
Sydney
38 POPs live
10k+ concurrent
<2s failover
Enterprise teams need scale, governance, and migration speed that SMB tools cannot deliver. Acepeak Enterprise gives you all three with carrier-grade reliability.
Scale
What scale means.
Carrier-grade infrastructure built from the ground up for 500+ seat deployments.
10,000+ concurrent calls
Default enterprise architecture with no burst limits and no throttling.
10k+
Live
38 global POPs
Automatic regional failover with no manual intervention required.
NA-ENA-WEU-WEU-CAPACMELATAMAU
99.99% uptime
Published monthly availability with a credit-backed SLA.
99.99%SLA published monthly
Multi-site pools
Per-site user pools, queues, and dial plans under one console.
NYC HQ280 agents
Chicago140 agents
Dallas100 agents
Under 2-second failover
Active-active architecture eliminates any single point of failure.
<2scross-region
failoverActive-Active
failoverActive-Active
SSO Providers Active
Okta
Azure AD
GoogleSCIM auto-provisioning
Jordan Patel · Account Exec · Provisioned
Sarah Chen · Team Lead · Provisioned
Marcus Webb · Supervisor · Pending
Audit log → SIEM
2026-04-30 09:14 · role_change · site:NYC
2026-04-30 09:12 · login · user:j.patel · SSO
2026-04-30 09:10 · scim_sync · 4 users updated
Governance
Governance your CIO approves.
SSO via Okta, Azure AD, and Google Workspace. SCIM auto-provisioning. Audit logs exportable to your SIEM. Role-based access per site, per queue.
SSO via Okta, Azure AD, Google Workspace
SCIM auto-provisioning · zero manual accounts
Audit logs to SIEM · RBAC per site and queue
Migration
Migration in 14 days.
Your dedicated Technical Account Manager owns every step. Dial plans mapped, rebuilt, and tested in parallel. Cut over on a date you pick.
01
TAM assigned
Dedicated Technical Account Manager takes ownership. Kickoff within 24 hours.
02
Dial plans mapped
Every existing route, queue, and IVR tree documented and rebuilt in parallel.
03
Parallel testing
Live calls run on both platforms simultaneously. Zero-risk validation.
04
Cut-over — your date
You pick the day. TAM manages the switch. Full rollback available for 72 hours.
Dedicated Technical Account Manager
Named contact · direct line · SLA monitoring
"SSO through Okta and SCIM provisioning meant we onboarded 620 agents without one manual account. Audit logs export straight to our SIEM and our CIO signed off the platform in under a week."
Ismail Tai
Sales Manager · Wholesalevoice
Ready to build enterprise-grade at your scale?
FAQ
Questions, answered.
A 500+ seat tier built for scale and governance — multi-site, 10,000+ concurrent sessions, SSO, SCIM, audit logs, custom SLAs, and a dedicated Technical Account Manager who runs your migration end to end.
Enterprise-ready
Your enterprise contact center, without limits.
14-day free trial. No credit card required. Dedicated TAM assigned at contract.
14-day free trialNo credit cardCustom SLA99.99% uptime
Last updated: May 2026