"The AI rank means I never scan 200 rows. Three at-risk calls surface at the top of my screen, and I work those. Every other supervisor I've talked to says this changes the job."
Faizan Parekar
Operations Manager · Twiching
AceCX · AI-Ranked Floor View
Supervisor assist that catches saves.
An AceCX supervisor assist that surfaces the calls that need you — barge, whisper, or rescue in one click, fully audit-logged.
100 agents per supervisorAI prioritization24/7 support
Supervisor Floor · AI-ranked
40 active · 3 flagged1JP
Jordan P. · Voice · 2:14 URGENT
“I’ve been waiting three days already…”
Sentiment crashSLA: 0:46 left
2SC
Sarah C. · Voice · 1:42
Compliance3MW
Marcus W. · Webchat · 4:18
Upsell miss4LR
Lia R. · Voice · 0:55
Low riskRanked every 5s AI
A supervisor with 40 agents cannot listen to every call. By the time they hear the deal slip, it has already slipped. AI surfaces the calls that need intervention now.
What AI watches for
Every signal. One ranked view.
AI watches every conversation simultaneously and scores risk in real time — so supervisors see the 10 calls that matter, not all 200.
Sentiment crashes
AI detects real-time tone drops before the call derails.
Crash detected
Compliance detection
Mis-statements and missed disclosures flagged mid-call.
Required disclosureMISSED
“…terms and conditions apply…”
Upsell triggers missed
Buying intent detected while the agent reads from the script.
Intent signal
Budget clearAnnual plan
SLA breach warnings
Alerted before the breach, not after.
0:46 remaining
SLA: 3:00 · Tier 1
Repetitive questions
Agents re-asking the same thing flags training gaps.
"What's my account number?"4×
"How do I reset my PIN?"3×
Three actions
Three actions. One click.
Listen silently for QA. Whisper to coach the agent. Barge into the call to rescue escalations. Audit-logged every time.
Silent listen
Drop into any conversation for QA without alerting the agent.
Whisper coach
Speak only to the agent — invisible and inaudible to the customer.
Barge to rescue
Join live to handle escalations directly. Every event audit-logged.
Jordan P. · Voice · 2:14 Urgent
Listen
Silent QA
Whisper
Coach agent
Barge
Rescue call
Audit log · today
09:14ListenHannah → Jordan P. · 1m 22s
10:31WhisperHannah → Sarah C. · 0m 45s
11:08BargeHannah → Marcus W. · 3m 12s
Ranked floor view
Ranked floor view.
Supervisors see the top 10 calls that need attention, ranked by risk. Instead of scanning 200 conversations, they work the ones that matter.
200
Active conversations
AI ranks every 5s
10
Calls that matter
#Agent · ChannelRisk typeLevel
1
JP
Sentiment crashHIGHJordan P.Voice
2
SC
ComplianceMEDSarah C.Voice
3
MW
Upsell missedMEDMarcus W.Webchat
4
LR
SLA warningLOWLia R.Voice
5
OT
Repeated QLOWOwen T.SMS
6
MP
—OKMaya P.Voice
100 agents per supervisor. AI keeps the ranked view current in real time.
"Whisper coaching cut our new-agent ramp from twelve weeks to six. I coach in real time on the calls that matter instead of replaying recordings the next day."
Ismail Tai
Sales Manager · Wholesalevoice
Ready to put AI in charge of your floor view?
FAQ
Questions, answered.
A real-time AI-ranked floor view that surfaces the top 10 calls by risk score every 5 seconds — sentiment trajectory, compliance gaps, SLA time, and upsell signals. Barge, whisper, or rescue in one click.
Ready to switch
Your supervisor assist, in three modes.
14-day free trial. No credit card required. AI prioritization on every plan.
14-day free trialNo credit cardAI-ranked floor view99.99% uptime
Last updated: May 2026