An AceCX outbound dialer with preview, progressive, and predictive pacing on one agent pool — one compliance layer, no re-platforming between campaigns.
Outbound is not one motion. A collections list needs an agent who reads the file before the dial. A renewal list needs steady one-after-another pacing. A cold list needs dial-ahead velocity. Most platforms force you to pick one. Acepeak ships all three modes on the same agent pool, with the same compliance layer underneath, in every market you operate in.
Switch modes per campaign. Blend campaigns on one agent pool. AMD, DNC scrub, local caller ID, and CRM sync apply across all three.
Agent sees the contact record first, decides when to dial.
One call per available agent, dialed automatically as soon as wrap-up ends.
Algorithmic dial-ahead — multiple calls per agent based on live answer rate and AHT.
Skip dead air. Drop pre-recorded vm across all three modes.
Federal, state, and regional Do-Not-Call lists checked at every dial.
Area-code matching across 190+ countries for higher answer rates.
HubSpot · Zoho · Pipedrive native. Salesforce & Dynamics on higher tiers.
Preview when the conversation is worth more than the call cost. Progressive when the list is warm and pacing matters more than volume. Predictive when the goal is connect rate at scale and abandonment can be governed by the dial layer.
Supervisors reassign agents and shift modes from one dashboard
No campaign teardown when switching modes
No agent re-training between motions
The dial layer enforces the rules of the destination, not just the origin. Predictive abandonment governed under regional safe-harbor thresholds. Calling-window enforcement by jurisdiction. Full audit trail on every dial attempt, exportable for any regulator.
3% abandonment ceiling · STIR/SHAKEN attestation
3% abandonment cap · CLI authentication
Unsolicited Telecom Rules · STIR/SHAKEN-CA
Do Not Call Register · 'permitted hours' enforcement
DNC Registry scrub · spam-call labelling
Lawful basis tracked · consent timestamped
"We run preview for our enterprise renewals team and predictive for our SMB win-back list across four countries — same platform, same supervisor view, region-specific compliance handled automatically. Migration took a week, not a quarter."
Three modes. One pool. Every market.
A unified outbound engine with preview, progressive, and predictive pacing on one agent pool. AMD, DNC scrub, local caller ID, and regional compliance (TCPA, GDPR, CTIA) applied automatically per market across 190+ countries.
14-day free trial. No credit card required. Migration takes a week, not a quarter.
Last updated: May 2026
