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Acepeak
Solution · Logistics

Your logistics call center, always live.

Acepeak’s logistics call center handles multi-site dispatch with AI overflow and hunt groups that move calls fast.

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Multi-site·24/7 AI receptionist·Hunt groups·24/7 ondersteuning
Dispatch · live
14 depots · 247 trucks
Reno-depotIn transit · 73miDelivered · 12:42
99,99% uptime38 POPs24/7 NOC

Chauffeurs bellen vanaf de weg. Magazijnleiders bellen vanuit het dock. Missing any call costs real money.

Distributed ops

Built for distributed ops.

Capabilities lined up like depot stations. Every one carries weight on day-one operations.

Multi-site management

Per-site numbers, staff, and rules — one console.

Reno · 4 lines
Houston · 6 lines

Hunt groups for dispatchers

Ring rules cycle calls between dispatchers fast.

D-1 → D-2 → D-33-rotate

Softphones on Android

Chauffeurs dragen uw meldlijn in de taxi: Android 8+.

Truck 17 · onlineMDM

AI receptionist · overflow

After hours and overflow caught — never goes to voicemail.

After-hours · live

SMS voor uitzonderingen

Order updates and exception alerts triggered from your TMS.

SMS“Bay 4 · running 30m late”
Reliability

Tier 1 reliability.

Carrier-grade routing. 99.99% uptime. Failover across 38 POPs. Your dispatch does not go down during a storm.

99.99%
Annualised uptime

Active-active replication across regions · status page green for 31 quarters running.

38 POPs
Carrier failover footprint

Continentaal VS + redundante Canadese en Mexicaanse POP's · failover van minder dan 50 ms.

24/7 NOC
Human eyes on infra

Tier-3 NOC follows the sun · severity-1 ack inside 4 minutes.

The numbers behind the dispatch.

99.99%
Uptime
38
Carrier POPs
< 4min
Sev-1 ak
24/7
AI overflow
How it works

Up and running in one day.

Acepeak's logistics call center connects every depot, driver, and dispatcher on a single platform — no hardware, no IT project, and no per-site setup fees.

01

Connect your depots

Voeg elke locatie toe in de beheerdersconsole en wijs binnen enkele minuten lokale nummers, personeel per locatie en belregels toe. Elk depot krijgt zijn eigen nummerherkenning en toestelnummer op één gedeeld abonnement – ​​geen afzonderlijke accounts.

02

Route every call automatically

Hunt groups cycle calls between dispatchers so no call waits. AI overflow catches anything after hours or when all lines are busy. Drivers always reach the right depot without navigating a phone tree.

03

Monitor across all sites live

One live dashboard shows call volume, SLA timers, and SMS exception alerts for every depot in real time. Spot problems before they become incidents and drill into any site in a single click.

"99.99% uptime is the only number that matters when dispatch goes down at 3 AM. Acepeak failed over inside a storm event without a single dropped call across our 14 depots."
Faizan Parekar
Operationeel Manager · Twiching
"Drivers run softphones on rugged Android tablets. Same number for inbound dispatch as the office line. SMS alerts fire from our TMS — no glue scripts to maintain."
Mahamed Irfan
Directeur · TKOS

Ready to keep dispatch live in every storm?

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Veelgestelde vragen

Vragen, beantwoord.

Ja. Elk depot heeft zijn eigen gebruikers, extensies, beller-ID's en nummers, beheerd vanuit één console met op rollen gebaseerde beheerders per locatie.

Multi-site · Tier 1

Your logistics call center, always on the line.

Inclusief 24/7 ondersteuning. Nummers overgedragen van elke provider wereldwijd.

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24/7 ondersteuning60+ landen99,99% uptime38 POPs
Laatst bijgewerkt: mei 2026
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